Subject: RE: [#3941482] - need escalation - maintenance
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, syed ataullah <[email-masked]>
Cc: HBfeederwarehouse Abha <[email-masked]>, Feederwarehouse Abha <[email-masked]>, HB.CCCKSA <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Feb 2022 12:58:07 +0000

@syed ataullah<mailto:[email-masked]> what advice your team asking for, expert inspection team reported that the issue was due to use and as per warranty policy use cases not covered by warranty.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Monday, February 28, 2022 3:30 PM
To: Amani Aldossary <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Yahia Taha <[email-masked]>
Cc: HBfeederwarehouse Abha <[email-masked]>; Feederwarehouse Abha <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohammed Basheeruddin <[email-masked]>
Subject: Fwd: [#3941482] - need escalation - maintenance

External email sender, please take precaution.
Hello Team.
​
Kindly check and advice further for this issue

the cx asking for replacement. please find the attach video, mail.

Invoice no. 29012202823020210225
CRM. 3552780
((Team said As per complain we send team for inspection, as per team mattress banding due to customer use one side only. So it was press down))

Thanks & Regards
The Support Team
On Fri, 25 Feb at 12:47 PM , Home Box <[email-masked]> wrote:
Hasan
[Image removed by sender.]
الرجاء من فضلك مشاركة بريدك الالكتروني حتي نتمكن من مشاركة التحديثات حول الشكوى
12:24 PM, 25th Feb
ابو كيان
[Image removed by sender.]
[email-masked]
12:26 PM, 25th Feb
New
[Image removed by sender.]
شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث::
1 العربية
2 الإنجليزية
12:26 PM, 25th Feb
New
[Image removed by sender.]
Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language:
1 for Arabic
2 for English
12:26 PM, 25th Feb
ابو كيان
[Image removed by sender.]
1
12:26 PM, 25th Feb
New
[Image removed by sender.]
:لمساعدتنا على مساعدتك بشكل أفضل ، يرجى اختيار رقم من القائمه لما يتوافق مع طبيعة سؤالك اليوم
1 - للمساعدة في انشاء طلب جديد
2 - العروض والخصومات
3 - للتحقق من حالة الطلب او التسليم
4 - للاسئلة حول الارجاع او استرداد المبلغ
5 - للشكاوي
6 - لمعرفة مواقع المتاجر

الرجاء الرد باستخدام رقم واحد فقط يتوافق مع خيارك
12:26 PM, 25th Feb
ابو كيان
[Image removed by sender.]
5
12:27 PM, 25th Feb
New
[Image removed by sender.]
الرجاء تحديد أحد الخيارات أدناه.
1 للأسئلة المتعلقة بالضمان
2 لشكوى جودة المنتج
3 لشكاوى أخرى
12:27 PM, 25th Feb
ابو كيان
[Image removed by sender.]
2
12:27 PM, 25th Feb
New
[Image removed by sender.]
يرجى تزويدنا برقم الطلب المكون من 10 أرقام والذي يبدأ بـالرقم 6 إذا قمت بتقديم طلبك على موقعنا الإلكتروني ، أو رقم الفاتورة المكون من 20 رقمًا إذا قمت بتقديم طلبك في المتجر
12:27 PM, 25th Feb
ابو كيان
[Image removed by sender.]
29012202823020210225
12:27 PM, 25th Feb
New
[Image removed by sender.]
يرجى الإنتظار قليلاً، سيتم مساعدتك قريباً
12:27 PM, 25th Feb
abdullah
[Image removed by sender.]
مرحبا معك عبدالله يسرني خدمتك
12:27 PM, 25th Feb
ابو كيان
[Image removed by sender.]
الله يحفظك
12:27 PM, 25th Feb
ابو كيان
[Image removed by sender.]
مشتري طراخة ضمان ١٠ سنوات والان خربانه
12:28 PM, 25th Feb
ابو كيان
[Image removed by sender.]
وهذا ممكن رابع طلب لي عندكم
12:28 PM, 25th Feb
ابو كيان
[Image removed by sender.]
ليس فيه اي تجاوب
مجرد رسايل
12:29 PM, 25th Feb
abdullah
[Image removed by sender.]
نعتذر منك ويرجى العلم اننا نعمل لحل المشكلة
12:30 PM, 25th Feb
ابو كيان
[Image removed by sender.]
طلبوا صور
وارسلتها
وجاني العمال قبل شهر للبيت
و شاف الوضع
ولا فيه اي تجاوب
12:30 PM, 25th Feb
ابو كيان
[Image removed by sender.]
علما اخ عبدالله انني عميل دايم لهوم بوكس
12:31 PM, 25th Feb
abdullah
[Image removed by sender.]
سيتم رفع طلب للجهات المعنية
و سيتم التواصل معكم من خلال البريد الإلكتروني
12:32 PM, 25th Feb
ابو كيان
[Image removed by sender.]
و صراحة تفاجأت من هذا الأمر
حتى اثناء مراجعتي للفرع لم أجد اي تفاهم بصراحة
12:32 PM, 25th Feb
abdullah
[Image removed by sender.]
نعتذر لمرورك بهذه التجربة لكن تأكد اننا نبذل مافي وسعنا
12:33 PM, 25th Feb
abdullah
[Image removed by sender.]
تم رفع شكوى برقم 3552780
12:37 PM, 25th Feb
abdullah
[Image removed by sender.]
وسيتم رفع طلب للجهات المعنية
و سيتم التواصل معكم من خلال البريد الإلكتروني
12:37 PM, 25th Feb
abdullah
[Image removed by sender.]
هل لديك أي استفسار آخر يمكنني مساعدتك به؟
12:37 PM, 25th Feb
ابو كيان
[Image removed by sender.]
شكرا لك لحسن تعاونك
12:40 PM, 25th Feb
abdullah
[Image removed by sender.]
سررت بخدمتك
12:40 PM, 25th Feb
ابو كيان
[Image removed by sender.]
رافع هذه الشكوى من قبل شهر
12:41 PM, 25th Feb
ابو كيان
[Image removed by sender.]
وليس هناك أي رد من الشركة
12:41 PM, 25th Feb
abdullah
[Image removed by sender.]
الان سأرفع مرة اخرى
12:44 PM, 25th Feb
ابو كيان
[Image removed by sender.]
تسلم و جزاك الله خير
12:46 PM, 25th Feb
abdullah
[Image removed by sender.]
سررت بخدمتك
12:46 PM, 25th Feb
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3941482:1125156
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Subject: inv#29012202823020210225- inspection report
From: Suman Khatri <[email-masked]>
To: HB.CCCKSA <[email-masked]>
Cc: Yahia Taha <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, Feederwarehouse Abha <[email-masked]>, Mohd Gulbahar <[email-masked]>
Date: Wed, 9 Feb 2022 13:48:01 +0000

Dear Team,

As per complain we send team for   inspection, as per team mattress banding due to customer use one side only. So, it’s to press down, customer want to replace, please find the attach video & advice.

Thanks & Regards,

Suman Khatri

Ext:7410 Mob.+966542347637

Email: [email-masked]<mailto:[email-masked]>