Subject: Tickets count & Hiring process
From: Shakeeb Arsalan <[email-masked]>
To: abdulmajeed alanzy <[email-masked]>
Cc: hessah alosaimi <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 28 Feb 2022 05:16:07 -0700 (MST)

Hi Team, 

Hope you are doing good. 

Please note that the all unresolved count has increased. We need to get it under control. 

I request you to update me regarding the below points: 

1- What is the progress with the hiring process? 
2- What is the plan to manage the current flow till the time we have more agents on the floor? 
3- Are we arranging individual sessions with the agents regularly to enhance their process knowledge? 

Looking forward to hearing from you. 

Thanks & Regards 
Shakeeb