Subject: RE: [#3937241] - need escalation
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>, syed ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 28 Feb 2022 06:16:21 +0000

Dear Team,

If you have access to hybris please make sure to check properly before following up this will help to reduce the open tickets volume, order was cancelled by customer himself on 26th Feb.

@syed ataullah<mailto:[email-masked]> FYI…

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]>
Sent: Monday, February 28, 2022 7:42 AM
To: Amani Aldossary <[email-masked]>; Yahia Taha <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: Fwd: [#3937241] - need escalation

External email sender, please take precaution.
hello team,

Problem statement: order is not pulling on GDMS

Special order identification number: 6126623513

Problem description: order is not pulling on GDMS, The remaining order has not arrived. Please kindly provide us with the delivery date.

your friends,

3937241:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com