Subject: Re: Order 6304798411 - MOC 16226068 - RV Not valid
From: Apoorv Joshi <[email-masked]>
To: mohamed nagy <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Feb 2022 02:40:29 -0700 (MST)

Hi Nagy, 

Customer has been updated on the below on 3942752 

Regards, 
Apoorv 

From: "mohamed nagy" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, February 22, 2022 2:12:11 AM 
Subject: FW: Order 6304798411 - MOC 16226068 - RV Not valid 

Dear Team, 

Kindly update the customer with below, 

Regards, 

Mohamed Nagy 

From: Ron Thomas <[email-masked]> 
Sent: Monday, February 21, 2022 11:00 AM 
To: Mohamed Mahmoud <[email-masked]>; Mohamed Nagy <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Taskin Shaikh <[email-masked]>; Marita Dsouza <[email-masked]>; Raveen Sethupathy <[email-masked]>; Namrita Kanjani <[email-masked]> 
Subject: Re: Order 6304798411 - MOC 16226068 - RV Not valid 

Hi Team, 

Issue has been resolved. Customer would be able to redeem the code now. 

Kindly verify the same. 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, February 21, 2022 at 9:39 AM 
To: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] >, Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Taskin Shaikh < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Order 6304798411 - MOC 16226068 - RV Not valid 

Hi [ mailto:[email-masked] | 
@Ron Thomas ] fyi 

Regards, 

Marita Dsouza 

Ecommerce Content Merchandiser 

Web Team |Landmark Group 

From: Mohamed Mahmoud < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 20 February 2022 at 1:19 PM 
To: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Order 6304798411 - MOC 16226068 - RV Not valid 

Dear All, 

Any update. 

From: Mohamed Nagy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, February 18, 2022 8:02 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >; Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >; Marita Dsouza < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order 6304798411 - MOC 16226068 - RV Not valid 
Importance: High 

Dear Team, 

Customer Claims that the RV 63047984113145033694 is not valid and not used before, 

Kindly advise if we can check its validity and if it needs to be extended please do the needful. 

Case is MOC 

Regards, 

Mohamed Nagy 

Escalation Desk – Landmark Digital Team – Landmark Group HQ - UAE 

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