Subject: Duties
From: Shakeeb Arsalan <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>
Date: Wed, 23 Feb 2022 06:56:32 -0700 (MST)

Hi Ma'am, 

PFB Duties as requested. 

- Licenses Management. 
- Clients meetings & Requests. 
- Process updates & matrixes. 
- Groups performances. 
- Agents management. 
- Agents schedule. 
- Interfering & coaching regarding the difficult cases for agents and supervisors. 
- Assisting in the cases where it requires something they do not have access to (RRN, Product availability, Returned items where we need to check BI publisher). 

Also please note that contingencies happen sometimes so if you can advise with a monitoring software or application can be installed by Ashish or the IT so you can have better Idea on what is going on. 

Adding to that the below points we have discussed will be implemented immediately: 
- Apoorv will be taking care of the Audits. 
- I take an hour everyday to check the Arabic grammatical errors. 
- Will give the supervisors more tasks and keep on pushing them. 
- Will check and have record of daily productivity. 
- Will increase the C-sat level by having individual sessions with the agents. 

Finally I request you to find me someone so I can start training him to take over, he will require at least 1 month. 

Regards 
Shakeeb