Subject: RE: [#3819045] - Product information
From: Yahia Taha <[email-masked]>
To: Home Box <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Kalyan Khadka <[email-masked]>, AmirKhan <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad.Tarabishi <[email-masked]>, Crys_HBKSA <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 20 Feb 2022 13:09:03 +0000

Dear team,

Please close the ticket with below update, we are providing warranty not guaranty hope you know the difference.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Bratindra Mukherjee <[email-masked]>
Sent: Sunday, February 20, 2022 4:00 PM
To: Home Box <[email-masked]>; Kalyan Khadka <[email-masked]>; AmirKhan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>
Subject: RE: [#3819045] - Product information

@Home Box<mailto:[email-masked]>

We have sent team to check the issue.

But there is no as such issue found on the sofa. Customer wants replacement as it is little dirty. This dirtiness comes because of using the product.

Attached pictures are for your information

Regards

Bratin

From: Bratindra Mukherjee
Sent: Saturday, February 19, 2022 2:39 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3819045] - Product information

@Home Box<mailto:[email-masked]>

Today sent team to check the issue

Team Husnain: 0593118258

Regards

Bratin

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Friday, February 18, 2022 7:07 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3819045] - Product information

External email sender, please take precaution.
Hi Team,

Cx saying team didn't contact me, Kindly check and assist

Invoice no. 29013202405420200704
CRM. 3551356

Cx request maintenance for sofa saying sofa has fabric issue, please check and assist, kindly check the attachment

Thanks & Regards
The Support Team

3819045:1125156
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