Subject: FW: [#568326] Rejected refund transactions - 21 January 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Abdulmajeed Alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 18 Feb 2022 12:32:15 +0000

Hi All,

PFA

Password landmark@2021

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Friday, February 18, 2022 4:23 PM
To: Jennie James <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Sankar Thulasimani <[email-masked]>
Subject: Re: [#568326] Rejected refund transactions - 21 January 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Ticket ID: 568326

Hi Jennie,
​
Good afternoon!

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system. Refer to the table attached for the Claim IDs.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the CLAIM ID with their issuing bank for updates.

Should you have any questions, we are happy to support.

Best Regards,

Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
On Fri, 21 Jan at 7:18 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Ticket ID: 568326

Hi Jennie,

The file password will always be landmark@2021

Best regards,
​
Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

[Image removed by sender. Logo]

Helping you do business better
#everyones_happy
On Fri, 21 Jan at 5:13 PM , Jennie James <[email-masked]> wrote:
Hi Jovelyn,
   Please find the consolidated rejected refund transactions till 21th jan 2022.

Thanks and Regards
Jennie Prakash

From: Amazon Payment Services Key Accounts <[email-masked]>
Reply to: Amazon Payment Services Key Accounts <[email-masked]>
Date: Friday, 21 January 2022 at 1:40 PM
To: Jennie James <[email-masked]>
Cc: Reshmaa K <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, derrick pereira <[email-masked]>, Venkata Burle <[email-masked]>, Suhas Bennikal <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, vinay rk <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Sankar Thulasimani <[email-masked]>, Kiran Gundappa <[email-masked]>
Subject: Rejected refund transactions - 21 January 2021 ("Landmark KSA" and Landmark Apple Pay")

** This mail has been sent from an external source **
Dear LMG Team,

I hope you are doing well.

We have monitored the flow of MADA refund transactions in your accounts "Landmark KSA" and Landmark Apple Pay" and found on 20 Jan 2022 the attached list of refund transactions failed.

Please let us know if you wish us to proceed with the manual refund process.

Awaiting your response on the same.

Best Regards,

Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

[Image removed by sender. Logo]

Helping you do business better
#everyones_happy

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