Subject: RE: MCD Department aged call id 3492945,3538268
From: Thikra Alhazazi <[email-masked]>
To: Yahia Taha <[email-masked]>, Mohammad.Tarabishi <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Feederwarehouse Buraidah <[email-masked]>, Suresh Kuridath <[email-masked]>, HCBuraidah Warehouse <[email-masked]>, HB.CCCKSA <[email-masked]>, Mohamad Wassim <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Thu, 17 Feb 2022 08:46:02 +0000

Incident ID
INC1275454<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC1275454>
Status
New
Description
Need close complaint on CRM : 3492945/3538268

IT request has been raised.

Best Regards
Thikra.Abdulrahman
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Thursday, February 17, 2022 11:26 AM
To: Mohammad.Tarabishi <[email-masked]>; syed ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Thikra Alhazazi <[email-masked]>
Cc: Feederwarehouse Buraidah <[email-masked]>; Suresh Kuridath <[email-masked]>; HCBuraidah Warehouse <[email-masked]>; HB.CCCKSA <[email-masked]>; Mohamad Wassim <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: MCD Department aged call id 3492945,3538268

Dear All,

FYI.

@Thikra Alhazazi<mailto:[email-masked]> please raise request to IT to close.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, February 17, 2022 10:07 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Feederwarehouse Buraidah <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>; HCBuraidah Warehouse <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: FW: MCD Department aged call id 3492945,3538268

Dear @Yahia Taha<mailto:[email-masked]>

It appears your team has again opened the CRM entries to the MCD department. Would you please advise them and close the entries please.

Call ID
Call Date
Invoice No
Call Status
Ageing
Call By
Call Detail
Appr. Dept
3492945
1/9/2022 2:02:12 PM
29023201246120201129
Open
38
Ibrahim Khaled Ibrahim Ayyash
The customer bought products about a year ago and now he is facing problems with the products. He wants to visit Foweiq Maintenance as soon as possible to solve the problem and benefit Maram
MCD Department
3538268
1/24/2022 9:22:27 AM
29023201865120211231
Open
23
Syed Ataullah
Cx waiting the office that has returned with team
MCD Department

Thanks & regards

Wassim
Senior supervisor
SCM Home DC Warehouse
Ext : 3741
M :+966 (54) 6279458 / 966 (56) 3653808
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

From: HCBuraidah Warehouse <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 16, 2022 4:22 PM
To: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>
Cc: Feederwarehouse Buraidah <[email-masked]<mailto:[email-masked]>>; Suresh Kuridath <[email-masked]<mailto:[email-masked]>>
Subject: MCD Department aged call id 3492945,3538268

Dear Mr. Wassim,

Need to be closed MCD Department aged call id.
Call ID
Call Date
Invoice No
Call Status
Ageing
Call By
Call Detail
Appr. Dept
3492945
1/9/2022 2:02:12 PM
29023201246120201129
Open
38
Ibrahim Khaled Ibrahim Ayyash
The customer bought products about a year ago and now he is facing problems with the products. He wants to visit Foweiq Maintenance as soon as possible to solve the problem and benefit Maram
MCD Department
3538268
1/24/2022 9:22:27 AM
29023201865120211231
Open
23
Syed Ataullah
Cx waiting the office that has returned with team
MCD Department

THANKS AND BEST REGARDS

Shahrukh
COD - HOME DIVISION
FWH BURAIDAH
Mobile: +0569916768  Ext: 6687
Email [email-masked]<mailto:[email-masked]>

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