Subject: Re: Online Credit Note Redeeming Issue - Dalma
From: Apoorv Joshi <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Feb 2022 01:16:49 -0700 (MST)

Hi Akshay, 

Voucher shared with customer under 3875376 on Feb 10, 2022 

Regards, 
Apoorv 

From: "Akshay Berry" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, February 9, 2022 5:12:50 PM 
Subject: FW: Online Credit Note Redeeming Issue - Dalma 

Hi [ mailto:[email-masked] | 
@Apoorv Joshi ] [ mailto:[email-masked] | 
@Manish Kumar ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] , 

Share below voucher for order 9528132567. 

Confirm once done. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Raveen Sethupathy <[email-masked]> 
Sent: Wednesday, February 9, 2022 3:10 PM 
To: Akshay Berry <[email-masked]>; Max Dalma <[email-masked]>; Jessie Caparas <[email-masked]>; Karen Lobo <[email-masked]>; Namrita Kanjani <[email-masked]> 
Cc: Prasanth Purushothaman Nair <[email-masked]>; Raghav Jaggi (TCS) <[email-masked]>; Byron Dias <[email-masked]>; Amitkumar Sharma <[email-masked]>; Ajay Poojari <[email-masked]>; Sameera SandaruwanJayakody Arachchige <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Online Credit Note Redeeming Issue - Dalma 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 001-03ZF-MPAR-DAAN-LL|Start Date: 09.02.2022 00:00:00|End Date: 09.05.2022 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A 

Value: 50 AED|Minimum Threshold Value: 51 AED|Maximum Discount: N/A|Combinable with other vouchers: FALSE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, 9 February 2022 at 1:53 PM 
To: Max Dalma < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >, "Raghav Jaggi (TCS)" < [ mailto:[email-masked] | [email-masked] ] >, Byron Dias < [ mailto:[email-masked] | [email-masked] ] >, Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >, Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >, Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note Redeeming Issue - Dalma 

[ mailto:[email-masked] | @Raveen Sethupathy ] , 

Reminder on the below voucher for Max. 

Online Order: 9528132567 

Voucher amount: 50 AED 

Threshold: 51 AED 

Validity: 3 months 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Max Dalma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 7, 2022 6:51 PM 
To: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Karen Lobo < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Online Credit Note Redeeming Issue - Dalma 

Dear Team, 

Thanks for the update. What about the AED 51? 

Thanks & Regards 

Madonna 

Max Dalma Mall 

+971 56 5018486 

From: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, February 7, 2022 5:30 PM 
To: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Max Dalma < [ mailto:[email-masked] | [email-masked] ] >; Karen Lobo < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Online Credit Note Redeeming Issue - Dalma 

Dear Max Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: 000-729D-GL17-B1HG-H8|Start Date: 07.02.2022 00:00:00|End Date: 07.05.2022 23:59:00 

Type: Serial Voucher|Concept: MAX|Territory: UAE|Checkout Site: N/A 

Value: 101.50 AED|Minimum Threshold Value: 102 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A|First Time User Restriction: N/A 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 7 February 2022 at 4:53 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Max Dalma < [ mailto:[email-masked] | [email-masked] ] >, Karen Lobo < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >, "Raghav Jaggi (TCS)" < [ mailto:[email-masked] | [email-masked] ] >, Byron Dias < [ mailto:[email-masked] | [email-masked] ] >, Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >, Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >, Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note Redeeming Issue - Dalma 

Looping [ mailto:[email-masked] | 
@Karen Lobo ] [ mailto:[email-masked] | 
@Namrita Kanjani ] [ mailto:[email-masked] | 
@Raveen Sethupathy ] 

Assist to create vouchers for the below orders. Concept will be MAX. 

Online Order: 9538461929 

Voucher amount: 101.50 AED 

Threshold: 102 AED 

Validity: 3 months 

Online Order: 9528132567 

Voucher amount: 50 AED 

Threshold: 51 AED 

Validity: 3 months 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 2, 2022 9:31 PM 
To: Max Dalma < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note Redeeming Issue - Dalma 
Importance: High 

[ mailto:[email-masked] | @Akshay Berry ] 

Reminder and for your action. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Max Dalma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, February 2, 2022 6:34 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Online Credit Note Redeeming Issue - Dalma 

Dear Mr. Jessie, 

Any update on this. 

Thanks & Regards 

Madonna 

Max Dalma Mall 

+971 56 5018486 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, January 26, 2022 9:32 AM 
To: Max Dalma < [ mailto:[email-masked] | [email-masked] ] >; Click & Collect < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Online Credit Note Redeeming Issue - Dalma 

[ mailto:[email-masked] | @Akshay Berry ] 

Can you reissue the remaining amount as an online voucher and inform the same to the customer. 

Thank you and Kind Regards, 

Jessie Caparas 

T: +97145172087 

From: Max Dalma < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 25, 2022 5:55 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Click & Collect < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Prasanth Purushothaman Nair < [ mailto:[email-masked] | [email-masked] ] >; Raghav Jaggi (TCS) < [ mailto:[email-masked] | [email-masked] ] >; Byron Dias < [ mailto:[email-masked] | [email-masked] ] >; Amitkumar Sharma < [ mailto:[email-masked] | [email-masked] ] >; Ajay Poojari < [ mailto:[email-masked] | [email-masked] ] >; Sameera SandaruwanJayakody Arachchige < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Online Credit Note Redeeming Issue - Dalma 

Dear Team, 

Please be informed that we receive Online Credit Note from the Customer. However, 2 cashiers missed out that Online Credit note are one time use only. System are not re-issuing Online credit note. 

Kindly look for your support and advice, herewith attached images for SR and receipt/ credit note. 

Below where the details for reference. 

Online Order: 9538461929 

Credit Note: 95384619292759593251 

Online Credit Note Amount: 253.50 

Invoice Number: 60054106838820220122 

Invoice Amount: 152 AED 

Balance to Customer: 101.50 AED 

Customer Mobile Number: 0522208467 

SR#: INC12551197 

Online Order: 9528132567 

Credit Note: 95281325678594280484 

Online Credit Note Amount: 65 

Invoice Number: 60054104463620220124 

Invoice Amount: 15 AED 

Balance to Customer: 50 AED 

Customer Mobile Number: 0507825135 

SR#: INC1257359 

Thanks & Regards 

Madonna 

Max Dalma Mall 

+971 56 5018486 

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