Subject: FW: [#3719901] - Claim ID
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
To: Nada Hattar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Syed Ataullah <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Yahia Taha <[email-masked]>
Date: Sat, 12 Feb 2022 14:36:29 +0000

Hi @Nada Hattar<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Syed Ataullah<mailto:[email-masked]>,

For your information now the claim ID for refund (Mada issue) is appearing now on hybris, so please inform the team about that.

Example

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Sent: Thursday, February 10, 2022 3:47 PM
To: Sankar Thulasimani <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Faizal Maradeya <[email-masked]>; Yahia Taha <[email-masked]>
Subject: FW: [#3719901] - Click & Collect MOC High Escalation Order No.6367940829/Mada issue refund

Hi @Sankar Thulasimani<mailto:[email-masked]>,
Please check this JIRA ticket and advise.

Thank you.

https://landmark.atlassian.net/browse/RRF-333

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 9, 2022 10:01 PM
To: Amani Aldossary <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3719901] - Click & Collect

External email sender, please take precaution.
Reminder!

Hi Team,

Order id 6367940829

The refunds are still not shared with payfort except for one. Kindly check and assist.
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNTg3NTc3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.2Df4Frw2esHeUijjJuCUtl8bm5WlhmKtc2o1pKQusOY]
Regards,
CS Team.
On Mon, 7 Feb at 3:29 PM , Landmark Group <[email-masked]<mailto:[email-masked]>> wrote:
Reminder!

Hi Team,

Order id 6367940829

The refunds are still not shared with payfort except for one. Kindly check and assist.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDcyOTMxMywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.TEn-HvJ2gFcBXdCmRVQSs219KvSh3uzin-14qWx5TJY]

Regards,
CS Team.
On Mon, 7 Feb at 9:07 AM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order id  6367940829

The refunds are still not shared with payfort except for one .Kindly check and assist .

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzMwNDU5ODg3NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SBWU5M3pnn1Ku7qiZoTjAUtZQJ0_RPv-w8sdI3H6lFs]

Regards,
CS Team.
On Wed, 5 Jan at 7:29 AM , Saed5535 <[email-masked]<mailto:[email-masked]>> wrote:
ابو كرم
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
انا ما استلمتها
07:27 AM, 05th Jan
! Hassan
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cfc847727817977cd7aa1d18a9d96837cdca2f42fa05df0a52a3ab02075f4a2e/img_i29uouuin7_acd55da4f181fe8574a5d025c1ce39c353ea451495fc7060a3c4cf]
نعتذر بصدق عن أي إزعاج ، سنقوم بإرسال شكواك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.
سنقوم بالتواصل معك على بريدكم: [email-masked]<mailto:[email-masked]>
07:27 AM, 05th Jan
ابو كرم
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
هههههههههههههه
07:27 AM, 05th Jan
! Hassan
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cfc847727817977cd7aa1d18a9d96837cdca2f42fa05df0a52a3ab02075f4a2e/img_i29uouuin7_acd55da4f181fe8574a5d025c1ce39c353ea451495fc7060a3c4cf]
هل هناك اي استفسار اخر لديكم عزيزي العميل؟
07:28 AM, 05th Jan
ابو كرم
[https://images.freshchat.com/30x30/fresh-chat-names/img/cupcackes.png]
قلت لكم خدمة 👎🏻
07:28 AM, 05th Jan
! Hassan
[https://images.freshchat.com/30x30/715b90e586652540145482edfaabb181b12f7813396d0aabfb08f59bbcff8376/f_marketingpicFull/u_cfc847727817977cd7aa1d18a9d96837cdca2f42fa05df0a52a3ab02075f4a2e/img_i29uouuin7_acd55da4f181fe8574a5d025c1ce39c353ea451495fc7060a3c4cf]
لاتتردد بالتواصل معنا في حال لديكم استفسارات اخرى
07:29 AM, 05th Jan
View conversation in Freshchat<https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/551013435897560>

3719901:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com