Subject: Re: Refund Issue#8110045384
From: Manish Kumar <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: Akshay Berry <[email-masked]>, Mustafa Chakki <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, AHMED OMER <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 12 Feb 2022 04:23:49 -0700 (MST)

Hi Shababe, 

Kindly assist us to get an udpate on the below request. 

Thank you for your help. 

Regards, 
Manish 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Wednesday, February 2, 2022 8:06:11 AM 
Subject: Re: Refund Issue#8110045384 

Hi Team, 

Kindly assist on the below. 

Thank you for your help! 

Regards. 
Apoorv. 

From: "Apoorv Joshi" <[email-masked]> 
To: "Akshay Berry" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]> 
Sent: Sunday, 30 January, 2022 18:02:52 
Subject: Re: Refund Issue#8110045384 

Hi Team, 

Kindly assist on the below. 

Thank you for your help! 

Regards. 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Mohammad Shababe Quamar" <[email-masked]> 
Cc: "Mustafa Chakki" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, January 27, 2022 1:15:23 PM 
Subject: Re: Refund Issue#8110045384 

Hi Shababe, 

Can you please help us to close the below. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Mustafa Chakki" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "AHMED OMER" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Monday, January 24, 2022 2:30:25 PM 
Subject: Re: Refund Issue#8110045384 

Hi Mustafa, 

Please check below and advise if the manual refund has been processed to close the case. 

Thank you for your help. 

Regards, 
Manish 

From: "AHMED OMER" <[email-masked]> 
To: "Manish Kumar" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, January 24, 2022 2:25:12 PM 
Subject: Refund Issue#8110045384 

Hi Team, 

Ticket no (3759683). 

Problem Statement: Refund issue 
Order number: 8110045384 
Hybris ticket no: 04470001 

Issue Description: The order got partially cancelled, but the refund has not been initiated, Hybris ticket has been created to resolve the issue and it has been closed with the showing "NOT CAPTURED/ Manual Bank request has been sent to the bank on 30-NOV-21", kindly check the issue and assist us to resolve it. 

Best Regards, 
Ahmed omer