Subject: RE: Double manual refund
From: Jessie Caparas <[email-masked]>
To: Abdulmajeed Alanzy <[email-masked]>, Escalations Dxbteam <[email-masked]>, Akshay Berry <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hessah alosaimi <[email-masked]>, Elharith Elsiddig <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Wed, 9 Feb 2022 06:23:35 +0000

@Akshay Berry<mailto:[email-masked]>

Can you please look into this issue?

Thank you and Kind Regards,
Jessie Caparas
T: +97145172087

From: Abdulmajeed Alanzy <[email-masked]>
Sent: Tuesday, February 8, 2022 10:20 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; hessah alosaimi <[email-masked]>; Elharith Elsiddig <[email-masked]>; MOHAMMED MURSHED <[email-masked]>
Subject: Re: Double manual refund

External email sender, please take precaution.
Hi Team,

any update on this issue, as we have some pending tickets same as below, we want to close them asap.

Thanks,
Abdulmajeed

________________________________
From: "Abdulmajeed Alanzy" <[email-masked]<mailto:[email-masked]>>
To: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Cc: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "hessah alosaimi" <[email-masked]<mailto:[email-masked]>>, "Elharith Elsiddig" <[email-masked]<mailto:[email-masked]>>, "MOHAMMED MURSHED" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, February 2, 2022 7:32:06 PM
Subject: Double manual refund

Hi Team,

with reference to the order: 6366264515
The refund of RMA: 1001626698 is manually refunded and received by the customer, another RMA in the same order: 1001775870 is manually refunded as per Hybris but the customer confirmed that they didn't receive it yet.

The customer shared bank details with us as follows:

Account Number: 471000010006080919215
Name: Amany Osman
IBAN: SA8880000471608010919215
Bank Name: Alrajhi
Branch: Jeddah/Mishrifah
Account type: Current

Kindly check the issue and advise.

Thanks,
Abdulmajeed

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