Subject: Re: Double manual refund
From: Abdulmajeed Alanzy <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>, Shakeeb Arsalan <[email-masked]>, hessah alosaimi <[email-masked]>, Elharith Elsiddig <[email-masked]>, MOHAMMED MURSHED <[email-masked]>
Date: Tue, 8 Feb 2022 11:19:48 -0700 (MST)

Hi Team, 

any update on this issue, as we have some pending tickets same as below, we want to close them asap. 

Thanks, 
Abdulmajeed 

From: "Abdulmajeed Alanzy" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "hessah alosaimi" <[email-masked]>, "Elharith Elsiddig" <[email-masked]>, "MOHAMMED MURSHED" <[email-masked]> 
Sent: Wednesday, February 2, 2022 7:32:06 PM 
Subject: Double manual refund 

Hi Team, 

with reference to the order: 6366264515 
The refund of RMA: 1001626698 is manually refunded and received by the customer, another RMA in the same order: 1001775870 is manually refunded as per Hybris but the customer confirmed that they didn't receive it yet. 

The customer shared bank details with us as follows: 

Account Number: 471000010006080919215 
Name: Amany Osman 
IBAN: SA8880000471608010919215 
Bank Name: Alrajhi 
Branch: Jeddah/Mishrifah 
Account type: Current 

Kindly check the issue and advise. 

Thanks, 
Abdulmajeed