Subject: RE: [#3859743] - Late Collection
From: Yahia Taha <[email-masked]>
To: Mohammad.Tarabishi <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>, Saurabh Dadu <[email-masked]>, Syed Ataullah <[email-masked]>, Nour Hanayneh <[email-masked]>, HB.CCCKSA <[email-masked]>
Date: Tue, 8 Feb 2022 13:21:56 +0000

@Mohammad Tarabishi<mailto:[email-masked]> @Raneem Alqutub<mailto:[email-masked]> please check below issue.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Tuesday, February 8, 2022 4:14 PM
To: Yahia Taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Landmark Group <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: Re: [#3859743] - Late Collection

External email sender, please take precaution.
Hi Yahia.

FYI this is crystal ticket id 3859743.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "syed ataullah" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Landmark Group" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 8, 2022 5:11:29 PM
Subject: RE: [#3859743] - Late Collection

Dear team

Any issue with shared escalation matrix ?

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, February 8, 2022 2:34 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3859743] - Late Collection

External email sender, please take precaution.
Hi Yahia,

Please inform all agents to follow the updated couriers escalation matrix and sending mails to correct & concerned contacts.

Below mail sent to Saudi Post team to collect RVP belongs to OLM.
[Image removed by sender.]

Best Regards
Karim Asklany
Landmark Group
Customer Service Executive-Supply Chain
Ext: 3702
تشغيل الأحد, 6 فبراير في 8:49 م , Mohamed Awad <[email-masked]<mailto:[email-masked]>> كتب:
 Dear
Team,
 As
per the tracking ID (160595462 ) the items has not been collected.
 Kindly
contact the customer on the following phone number (562011377
) to arrange an urgent collection.
 Order
number:6123068438

Best
Regards,
Ibrahim

3859743:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com