Subject: Re: [#3859743] - Late Collection
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 8 Feb 2022 06:14:19 -0700 (MST)

Hi Yahia. 

FYI this is crystal ticket id 3859743. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Landmark Group" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, February 8, 2022 5:11:29 PM 
Subject: RE: [#3859743] - Late Collection 

Dear team 

Any issue with shared escalation matrix ? 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Tuesday, February 8, 2022 2:34 PM 
To: Yahia Taha <[email-masked]> 
Subject: Fwd: [#3859743] - Late Collection 

External email sender, please take precaution. 

Hi Yahia, 

Please inform all agents to follow the updated couriers escalation matrix and sending mails to correct & concerned contacts. 

Below mail sent to Saudi Post team to collect RVP belongs to OLM. 

Best Regards 

Karim Asklany 

Landmark Group 

Customer Service Executive-Supply Chain 

Ext: 3702 

تشغيل الأحد, 6 فبراير في 8:49 م , Mohamed Awad <[email-masked]> كتب : 

Dear 

Team, 

As 

per the tracking ID (160595462 ) the items has not been collected. 

Kindly 

contact the customer on the following phone number ( 562011377 

) to arrange an urgent collection. 

Order 

number:6123068438 

Best 

Regards, 

Ibrahim 

3859743:1125156 
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