Subject: RE: [#569787] Rejected refund transactions - 28 January 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulmajeed Alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, ccbackoffice <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>, Mohammad.Tarabishi <[email-masked]>
Date: Mon, 7 Feb 2022 05:56:52 +0000

Hi Ali,

Landmark@2021

Regards,
Malik
From: Ali Mkhaimer <[email-masked]>
Sent: Sunday, February 6, 2022 5:26 PM
To: Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abdulmajeed Alanzy <[email-masked]>; hessah alosaimi <[email-masked]>; ccbackoffice <[email-masked]>
Cc: Nour Hanayneh <[email-masked]>; Mohammad.Tarabishi <[email-masked]>
Subject: RE: [#569787] Rejected refund transactions - 28 January 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Dear Malik,

Thank you for the update, can you please share the password

Best Regards,

Ali Al Mkhaimer
Contact Center Team Leader
T: +962 6 500 1333
F: +962 6 500 1334
M: +966 551379140
E: mailto:[email-masked]
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From: Malik Ismail [mailto:[email-masked]]
Sent: Sunday, February 6, 2022 12:05 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Ali Mkhaimer <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Abdulmajeed Alanzy <[email-masked]<mailto:[email-masked]>>; hessah alosaimi <[email-masked]<mailto:[email-masked]>>; ccbackoffice <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#569787] Rejected refund transactions - 28 January 2021 ("Landmark KSA" and Landmark Apple Pay")

Hi All,

FYI

Regards,
From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, February 5, 2022 5:02 PM
To: Jennie James <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Prince Anand <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Derrick Pereira <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Kiran Gundappa <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#569787] Rejected refund transactions - 28 January 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Ticket ID: 569787

Hi Jennie,

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 05/02/2022.  Refer to the table attached for the claim IDs.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website.

Best Regards,

Angelica Tuason
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email: [email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy

On Fri, 28 Jan at 7:57 PM , Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>> wrote:
Ticket ID: 569787

Hi LMG Team,
​
Thank you for contacting Amazon Payment Services.

For the attached list of 29 transactions, we cannot process the refund as for these RRN the refund is already processed once and as per bank they can only process the refund once.

We confirm for the attached 825  transactions we have raised the request to the acquiring bank who in turn will submit the manual refund request to Saudi Payments. We will revert back to you once the acquiring bank has raised the request for processing.

Upon receiving the confirmation from the acquiring bank, the expected time it will take for the funds to be credited in the cardholders’ account is up to 14 calendar days from the day the acquiring bank submitted the refund request.
If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

Should you have any questions, we are happy to support.

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,
​
Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
569787:58665
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com