Subject: RE: [#3823389] 29008202300620201018- Conversation with Z.Y
From: Nada Hattar <[email-masked]>
To: Yahia Taha <[email-masked]>, Raneem Alqutub <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Bratindra Mukherjee <[email-masked]>, AmirKhan <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Home Box <[email-masked]>, Kalyan Khadka <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Crys_HBKSA <[email-masked]>, "syed ataullah" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Sun, 6 Feb 2022 12:00:45 +0000

Dear Team,

The customer was informed but rejected the report because he claimed that the one who came to check the item was a driver and not a technician

Best Regards,
Nada Hattar
Service Advisor

T: +962 6 500 1333

F: +962 6 500 1334

E: [email-masked]<mailto:[email-masked]>

www.crystel.co<http://www.crystel.co/>

<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>

<https://www.facebook.com/Crystel.co>

<https://twitter.com/CrystelCo>

<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>

From: Yahia Taha [mailto:[email-masked]]
Sent: Sunday, February 6, 2022 8:41 AM
To: Nada Hattar; Raneem Alqutub
Cc: HB.CCCKSA; Bratindra Mukherjee; AmirKhan; Shamsheer Musthafa; Home Box; Kalyan Khadka; Mohammad Tarabishi; Crys_HBKSA; syed ataullah; [email-masked]
Subject: RE: [#3823389] 29008202300620201018- Conversation with Z.Y

@Nada Hattar<mailto:[email-masked]> please arrange to call customer, inform below feedback and revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, February 6, 2022 9:25 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3823389] 29008202300620201018- Conversation with Z.Y

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows:

  *   The subjected order was delivered on 24-Oct-2020.
  *   After using 4 months, the sponge is pressing down and even 1 sofa got frame damaged.
  *   It seems due to rough use frame got damaged and sponge are pressed
  *   It is misuse by customer
  *   Attached picture for your review.
  *   Item id 162444189 P-Porter Armless chair-Light Grey- qty- 2pc and 162444188 P-Porter Corner-Light Grey qty-1 pc
  *   Customer wants replacement,
  *   Stock in SOH “24” and “0” (162444188)
  *   Pls advise further

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Ext-2311 HDO
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 31, 2022 9:21 AM
To: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Cc: Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3823389] - Conversation with Z.Y

@Vakeel Ahmad<mailto:[email-masked]> sorry for that

@Kalyan Khadka<mailto:[email-masked]> please check.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 31, 2022 9:17 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>
Cc: Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3823389] - Conversation with Z.Y

Hi @Yahia Taha<mailto:[email-masked]>

This invoice is from Jeddah and no details are available in GDMS or GCRM. please advise..

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 30, 2022 10:17 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>
Cc: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3823389] - Conversation with Z.Y

Inspection approved.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 29, 2022 3:30 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; hbriyadh delivery <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3823389] - Conversation with Z.Y

External email sender, please take precaution.
Hello Team,

The cx asking for maintenance request for a bad manufacturer.... The backrest is almost broken.

Order: 29008202300620201018
CRM: 3552794.

Please approval and do the needful.

Thanks, Rayan.
On Sat, 29 Jan at 4:24 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
مرحبا،

شكرًا لك على تواصلك معنا ومنحنا الفرصة لخدمتك.

نعتذر بصدق عن أي إزعاج ، لقد أرسلنا استفسارك إلى الفريق المعني وسيتواصل معك أحد زملائنا في أسرع وقت ممكن لمساعدتك في حل هذه المشكلة.

نطلب منك السماح لنا ببعض الوقت حتى نتمكن من العمل على ذلك والقيام بالمطلوب.

نحن نقدر صبرك.

أصدقائك ،
فريق الدعم

3823389:1125156
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