Subject: Re: Citrix, CRM & GDMS credentials Request
From: Syed Ataullah <[email-masked]>
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Shakeeb Arsalan <[email-masked]>, yahia taha <[email-masked]>
Date: Sat, 5 Feb 2022 07:44:17 -0700 (MST)

Hi Hamza. 

As we discussed we required SSL VPN for ctirx we not not able to open the suggested [ https://lmctx.landmarkgroup.com/ | link ] for citrix. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Syed Ataullah" <[email-masked]> 
To: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Saturday, February 5, 2022 2:51:14 PM 
Subject: Re: Citrix, CRM & GDMS credentials Request 

Reminder 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Syed Ataullah" <[email-masked]> 
To: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Wednesday, December 22, 2021 4:34:14 PM 
Subject: Re: Citrix, CRM & GDMS credentials Request 

Hi Hamza. 

Thanks for cooperating on the below. 

FYI we required SSL VPN access as well, as we are not able to open this link [ https://lmctx.landmarkgroup.com/ | https://lmctx.landmarkgroup.com ] . 

please raise the SR in below category 

Remote device SSL VPN Access/Work From Home 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Wednesday, December 22, 2021 1:20:08 PM 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @Syed Ataullah ] , 

Please check the attached mail and try to login 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Sunday, December 19, 2021 11:18 AM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Yahia Taha <[email-masked]> 
Subject: Re: Citrix, CRM & GDMS credentials Request 
Importance: High 

External email sender, please take precaution. 

Hi Hamza. 

Please note that after doing reset password, it's reflecting like not allowed, PFA. 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Syed Ataullah" <[email-masked]> 
To: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
Cc: "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Wednesday, December 15, 2021 5:57:21 PM 
Subject: Re: Citrix, CRM & GDMS credentials Request 

Hi Hamza. 

Please note that after doing reset password, it's reflecting like not allowed, PFA. 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" <[email-masked]> 
To: "Syed Ataullah" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "yahia taha" <[email-masked]> 
Sent: Tuesday, December 14, 2021 1:17:23 PM 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @'Syed Ataullah' ] , 

As per request , We are creating the user citrix id's and provided the GDMS and GCRM applications. We 

Password: LMG@2021 

find the users id's 

egy_yousefM 
egy_NajiS 
egy_aliha 
egy_MohammadG 
egy_AmalA 
egy_Amalha 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Hamza Nouri Ahmad Abu Azzam 
Sent: Sunday, December 05, 2021 10:04 AM 
To: 'Syed Ataullah' <[email-masked]> 
Subject: FW: Citrix, CRM & GDMS credentials Request 

Under process 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah <[email-masked]> 
Sent: Saturday, December 04, 2021 6:40 PM 
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Saurabh Dadu <[email-masked]>; Yahia Taha <[email-masked]>; Deeksha Dadu <[email-masked]>; Shakeeb Arsalan <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: Re: Citrix, CRM & GDMS credentials Request 

External email sender, please take precaution. 

Hi Hamza. 

Thanks for providing us CRM & GDMS account, Please keep us posted regarding Citrix account, as agent can not use the CRM & GDMS without Citrix. 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Syed Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "yahia taha" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "HB.CCCKSA" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, December 4, 2021 5:32:46 PM 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @Syed Ataullah ] , 

Please check GDMS & GCRM accounts. 

500180 Amal Al Hamad 
500179 Amal Al Salman 
500178 Mohammed Guasham 
500177 Naji Saleh 
500176 Ali Al Haza 
500175 Yousef Mutaner 

GDMS user creation done for all mentioned users. 

[ mailto:Welcome@1 | Welcome@1 ] is GDMS password for all mentioned users 

500180 Amal Al Hamad 
500179 Amal Al Salman 
500178 Mohammed Guasham 
500177 Naji Saleh 
500176 Ali Al Haza 
500175 Yousef Mutaner 

CRM user creation done for all mentioned users. 
password is Welcome@1 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, November 30, 2021 12:18 PM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Yahia Taha < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Citrix, CRM & GDMS credentials Request 

External email sender, please take precaution. 

Hi @Hamza. 

Please update on new IDs request. 

-- 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

From: "Hamza Nouri Ahmad Abu Azzam" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Syed Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saurabh Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "yahia taha" < [ mailto:[email-masked] | [email-masked] ] >, "Deeksha Dadu" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "HB.CCCKSA" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 28, 2021 2:33:52 PM 
Subject: RE: Citrix, CRM & GDMS credentials Request 

Hi [ mailto:[email-masked] |  @Syed Ataullah ] , 

IT tickets has bene raised. 

Thank you. 

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419159 | REQ0419159 ] 

Status 	

Pending 

Description 	

Need create Citrix ID for 6 agents 

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419160 | REQ0419160 ] 

Status 	

Pending 

Description 	

Need create GCRM ID for 6 agents 

	

Request ID 	

[ https://landmarkit.service-now.com/sc_req_item.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=request.number%3DREQ0419163 | REQ0419163 ] 

Status 	

Pending 

Description 	

Need create GDMS ID for 6 agents 

Incident ID 	

[ https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC1214605 | INC1214605 ] 

Status 	

New 

Description 	

Citrix ID got expired 

Best Regards 

Hamza.AbuAzzam 
Customer Care Center - Home box - KSA 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://lsmindia.com/www.homeboxstores.com | www.homeboxstores.com ] | [ https://lsmindia.com/www.landmarkgroup.com | www.landmarkgroup.com ] 

From: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, November 28, 2021 10:51 AM 
To: Hamza Nouri Ahmad Abu Azzam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] >; HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Citrix, CRM & GDMS credentials Request 

[ mailto:[email-masked] | @Hamza ] FYAP. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Syed Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, November 26, 2021 12:09 PM 
To: Yahia Taha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saurabh Dadu < [ mailto:[email-masked] | [email-masked] ] >; Deeksha Dadu < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Citrix, CRM & GDMS credentials Request 
Importance: High 

External email sender, please take precaution. 

Hi Yahia, 

Please note that few old Citrix ID got expired kindly reissue them, and add GDMS app as well in their Citrix. 

1 LSM_SyedA 

2 LSM_MalekA 

3 LSM_JavedA 
4 LSM_RamiK 

Please issue provide us Citrix, GCRM & GDMS credentials for new agents. 

Yousef Mutahar 	

[ mailto:[email-masked] | [email-masked] ] 

Naji Saleh Shabanh 	

[ mailto:[email-masked] | [email-masked] ] 

Ali Al hazzaa 	

[ mailto:[email-masked] | [email-masked] ] 

Mohammad Ghasham 	

mohammad.ghasham 

Amal Alsalamah 	

amal.alsalamah 

Amal Alhamad 	

amal.alhamad 

Regards 

Syed Ataullah 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

-- 

Thanks&Regards 

Syed Ataullah 

LiveSalesman & CherryE-commerceServices Pvt Ltd 

Cell: +91 7037667652 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com