Subject: FW: New comment - [#3725411] WWD
From: Yahia Taha <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 1 Feb 2022 16:54:05 +0000

Dear Saurabh,

Not sure how customer was looped in our internal mails, please check and support to avoid this going forward.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: mohd hindawi <[email-masked]>
Sent: Tuesday, February 1, 2022 6:45 PM
To: Landmark Group <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Hasan Razakhan <[email-masked]>; HB.CCCKSA <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Hcdammam Delivery <[email-masked]>; Raees Ansari <[email-masked]>; Yahia Taha <[email-masked]>
Cc: Tulasi bhatta <[email-masked]>
Subject: Re: New comment - [#3725411] WWD

External email sender, please take precaution.
To whom it may concern,
Today I completed 25 days of suffering with your repeated promises with no delivery at all.
Please tranfer back the money paid & let's close this unbelievable customer service page.
Sent from Yahoo Mail on Android<https://go.onelink.me/107872968?pid=InProduct&c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&af_wl=ym&af_sub1=Internal&af_sub2=Global_YGrowth&af_sub3=EmailSignature>

On Fri, Jan 28, 2022 at 11:05 AM, Landmark Group
<[email-masked]> wrote:

There is a new comment in the ticket submitted by Mohammad Alhindawi to HelpHBSA

Comment added by : Hbwhfurniture Dammam

Comment Content:
Dear team,

In warehouse stock sofa is not available in brown color.

Thanks & Regards,
Shailendra Yadav
      Supervisor
HomeBox Furniture – WH
Ext:5385
Mobile No:+966547388436
Email:[email-masked]

From: Chamila JananathDasanayaka <[email-masked]>
Sent: Thursday, January 27, 2022 11:51 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>; Hcdammam Delivery <[email-masked]>; Raees Ansari <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Landmark Group <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Hasan Razakhan <[email-masked]>; Tulasi bhatta <[email-masked]>; Yahia Taha <[email-masked]>
Subject: RE: [#3725411] -MOC-Order No.6377485545/Wrong color

Dear Shailendra

As discussed, Please confirm available stock

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[Image removed by sender. MER -logo-01]

From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 10:19 AM
To: Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] -MOC-Order No.6377485545/Wrong color

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
Please check the order is already return with team, so please check if we have brown color to replace or should to inform the customer we don’t have this color and create RDO for this order because is already closed on hybris.

Thank you.

[Image removed by sender.]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[Image removed by sender. lg][Image removed by sender. hb]

From: Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 10:02 AM
To: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] -MOC-Order No.6377485545/Wrong color

Dear team,

Item return to warehouse.

Thanks & Regards,
Shailendra Yadav
      Supervisor
HomeBox Furniture – WH
Ext:5385
Mobile No:+966547388436
Email:[email-masked]

From: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 27, 2022 9:54 AM
To: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] -MOC-Order No.6377485545/Wrong color

Dear Shailendra

Item has retuned to w/h today by team siraj, pls check and confirm..

Thanks & Regards
Mosa
DAMMAM-COD
Ext-5368
From: Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 5:16 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Landmark Group <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] -MOC-Order No.6377485545/Wrong color

Hi @Chamila JananathDasanayaka<mailto:[email-masked]>,
Please check the below picture the customer placed brown color but he received gray color, please check and revert.

Thank you.

163644747 - - Gary 3-Seater Fabric Sofa

[Image removed by sender.][Image removed by sender.]

Best Regards
Hamza.AbuAzzam
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com
[Image removed by sender. lg][Image removed by sender. hb]

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 24, 2022 4:11 PM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] - WWD

Dear Musa.

As discussed. Please arrange this inspection.

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[Image removed by sender. MER -logo-01]

From: Chamila JananathDasanayaka
Sent: Saturday, January 22, 2022 11:32 AM
To: Landmark Group <[email-masked]<mailto:[email-masked]>>; Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3725411] - WWD

Dear Team

Will be arrange customer inspection withing next 4 days’ time. Please inform same to customer

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[Image removed by sender. MER -logo-01]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 22, 2022 11:01 AM
To: Hcdammam Delivery <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Tulasi bhatta <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3725411] - WWD

External email sender, please take precaution.
Hi Team,

Cx following up saying team didn't contact me, Kindly check and assist at earliest, Cx is willing to raise to MOC

Order id 6377485545
CRM  3481585

Cx received different color item, kindly check the attachment

Thanks & Regards
The Support Team

3725411:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

3725411:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com