Subject: RE: Refund approval - 9553443552
From: Ritesh Sharma <[email-masked]>
To: Akshay Berry <[email-masked]>, Apoorv Joshi <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, abdulqader ahmed <[email-masked]>, Manish Kumar <[email-masked]>, Malik Ismail <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 1 Feb 2022 12:28:07 +0000

Approved !!

--
Thanks and Regards,
<https://www.centrepointstores.com/>

From: Akshay Berry <[email-masked]>
Sent: Tuesday, February 1, 2022 4:25 PM
To: Apoorv Joshi <[email-masked]>; Jessie Caparas <[email-masked]>; Ritesh Sharma <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; abdulqader ahmed <[email-masked]>; Manish Kumar <[email-masked]>; Malik Ismail <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Refund approval - 9553443552

Hi @Ritesh Sharma<mailto:[email-masked]>,

Please approve.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 30, 2022 2:35 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; abdulqader ahmed <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund approval - 9553443552

External email sender, please take precaution.
Hi Jessie,

Please assist to check regarding the below request. Thank you for your help!

Regards,
Apoorv

________________________________
From: "abdulqader ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 29, 2022 10:08:59 PM
Subject: Refund approval

Hi Team,

Problem Statement  Refund approval
Order Date : Jan 20, 2022
Order ID: 9553443552
Tracking ID:  FP012022002694
Total value:   AED 263.20
Concept: Centrepoint UAE

Issue Description: The customer contacted us informing that she received the order but some items were missing the item no is (163881461), We have escalated the issue to the warehouse / courier team under child ticket no (3803247) to check and confirm if the item has been shipped / delivered and they informed us that all the items has been shipped from the warehouse so we checked with the courier team and they informed that all items on the order has been delivery, So kindly check the issue and provide us with the approval for the customer to be refunded.

Case History:  The customer has reached out to us on 23/01/2022 asking for his returned items refund.

Customer's history :  The customer is with us since 30/10/20 and she got 41 complete orders with a total share value of (4,446.49 AED).

Assistance required : We request you to check the issue and provide us with a refund approval for the customer so we can resolve the issue and close the ticket asap.

Regards,
Abdulqader

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