Subject: Re: [#549016] Rejected refund transactions - 5 to 7 November 2021
From: Apoorv Joshi <[email-masked]>
To: malik ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abdulmajeed Alanzy <[email-masked]>, Hessah Alosaimi <[email-masked]>, ccbackoffice <[email-masked]>
Date: Mon, 31 Jan 2022 04:38:07 -0700 (MST)

Hi Malik, 

Thank you for sharing the sheet. 

Regards, 
Apoorv 

From: "malik ismail" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abdulmajeed Alanzy" <[email-masked]>, "Hessah Alosaimi" <[email-masked]>, "ccbackoffice" <[email-masked]> 
Sent: Monday, January 31, 2022 4:43:28 PM 
Subject: FW: [#549016] Rejected refund transactions - 5 to 7 November 2021 

Hi All, 

PFA pending claim ID’s 

Regards, 

Malik 

From: Amazon Payment Services Key Accounts <[email-masked]> 
Sent: Monday, January 31, 2022 9:35 AM 
To: Neha K <[email-masked]> 
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]> 
Subject: Re: [#549016] Rejected refund transactions - 5 to 7 November 2021 

External email sender, please take precaution. 

Hi LMG Team, 

Please find below updated details of the pending refund claim ID. 

	

REFERENCE 

FULL TERMINAL 	

ORIGINAL AMOUNT 	

REFUND AMOUNT 	

TXN DATE 	

ENCRYPTED PAN 	

MID 	

Refund Processed date 	

Claim ID 

036621040720 		

360.45 	

37.28 	

20201231 	

**** 	

900000001473 	

22/11/2021 	

20211124931598 

128517236402 		

279.00 	

107.00 	

20211012 	

**** 	

900000001473 	

23/11/2021 	

20220126046207 

129114105756 		

48.87 	

29.75 	

20211018 	

**** 	

900000001473 	

23/11/2021 	

20220126046208 

129410019720 		

234.60 	

234.60 	

20211021 	

**** 	

900000001473 	

23/11/2021 	

20220126046209 

129911223010 		

61.60 	

61.60 	

20211026 	

**** 	

900000001473 	

23/11/2021 	

20220126046210 

129915253043 		

413.00 	

281.00 	

20211026 	

**** 	

900000001473 	

23/11/2021 	

20220126046212 

129918266473 		

347.40 	

99.00 	

20211026 	

**** 	

900000001473 	

23/11/2021 	

20220124041582 

130021120972 		

481.00 	

203.81 	

20211027 	

**** 	

900000001473 	

23/11/2021 	

20220120037232 

130110152779 		

2281.00 	

2281.00 	

20211028 	

**** 	

900000001473 	

23/11/2021 	

20220126046213 

130317113073 		

292.55 	

292.55 	

20211030 	

**** 	

900000001473 	

23/11/2021 	

20220126046214 

130319132332 		

66.60 	

66.60 	

20211030 	

**** 	

900000001473 	

23/11/2021 	

20220126046216 

130402173430 		

279.00 	

279.00 	

20211031 	

**** 	

900000001473 	

23/11/2021 	

20220126046217 

130409195631 		

187.50 	

187.50 	

20211031 	

**** 	

900000001473 	

23/11/2021 	

20220126046176 

130416255847 		

1991.75 	

1991.75 	

20211031 	

**** 	

900000001473 	

23/11/2021 	

20220126046218 

130605115790 		

396.00 	

396.00 	

20211102 	

**** 	

900000001473 	

23/11/2021 	

20220126046219 

130612154545 		

131.10 	

131.10 	

20211102 	

**** 	

900000001473 	

23/11/2021 	

20220126046220 

130714300565 		

217.65 	

87.15 	

20211103 	

**** 	

900000001473 	

23/11/2021 	

20220117031333 

I hope this will clarify your query. 

Best Regards, 

	

Harsh Kothari 

Senior Operation Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

	

	

Helping you do business better 

#everyones_happy 

On Wed, 19 Jan at 5:39 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote: 

Hello Neha , 

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system 22/11/2021. Refer to the table attached for the Claim ID. 

You may inform cardholders to expect the amount to appear in their account within 14 calendar days. 

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates. 

Should you have any questions, we are happy to support 

For more information on our Frequently Asked Questions, please visit our [ https://paymentservices.amazon.com/support-center/faq | website ] . 

Best Regards, 

	

Harsh Kothari 

Senior Operation Analyst 

Phone: UAE +971 4573 9800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

	

	

Helping you do business better 

#everyones_happy 

549016:58665 
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