Subject: FW: [#549016] Rejected refund transactions - 5 to 7 November 2021
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, abdulmajeed alanzy <[email-masked]>, hessah alosaimi <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Mon, 31 Jan 2022 11:13:28 +0000

Hi All,

PFA pending claim ID’s

Regards,
Malik
From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Monday, January 31, 2022 9:35 AM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>
Subject: Re: [#549016] Rejected refund transactions - 5 to 7 November 2021

External email sender, please take precaution.
Hi LMG Team,

Please find below updated details of the pending refund claim ID.

REFERENCE
FULL TERMINAL
ORIGINAL AMOUNT
REFUND AMOUNT
TXN DATE
ENCRYPTED PAN
MID
Refund Processed date
Claim ID
036621040720
360.45
37.28
20201231
****
900000001473
22/11/2021
20211124931598
128517236402
279.00
107.00
20211012
****
900000001473
23/11/2021
20220126046207
129114105756
48.87
29.75
20211018
****
900000001473
23/11/2021
20220126046208
129410019720
234.60
234.60
20211021
****
900000001473
23/11/2021
20220126046209
129911223010
61.60
61.60
20211026
****
900000001473
23/11/2021
20220126046210
129915253043
413.00
281.00
20211026
****
900000001473
23/11/2021
20220126046212
129918266473
347.40
99.00
20211026
****
900000001473
23/11/2021
20220124041582
130021120972
481.00
203.81
20211027
****
900000001473
23/11/2021
20220120037232
130110152779
2281.00
2281.00
20211028
****
900000001473
23/11/2021
20220126046213
130317113073
292.55
292.55
20211030
****
900000001473
23/11/2021
20220126046214
130319132332
66.60
66.60
20211030
****
900000001473
23/11/2021
20220126046216
130402173430
279.00
279.00
20211031
****
900000001473
23/11/2021
20220126046217
130409195631
187.50
187.50
20211031
****
900000001473
23/11/2021
20220126046176
130416255847
1991.75
1991.75
20211031
****
900000001473
23/11/2021
20220126046218
130605115790
396.00
396.00
20211102
****
900000001473
23/11/2021
20220126046219
130612154545
131.10
131.10
20211102
****
900000001473
23/11/2021
20220126046220
130714300565
217.65
87.15
20211103
****
900000001473
23/11/2021
20220117031333

I hope this will clarify your query.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Wed, 19 Jan at 5:39 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hello Neha,

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system 22/11/2021. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

549016:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com