Subject: RE: [#3683712] - Returns
From: Amani Aldossary <[email-masked]>
To: Yahia Taha <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Asif Mohdyusuf <[email-masked]>, Chamila JananathDasanayaka <[email-masked]>, Home Box <[email-masked]>, Raees Ansari <[email-masked]>, Hbdammam Whdelivery <[email-masked]>, Hbwhfurniture Dammam <[email-masked]>
Date: Sun, 30 Jan 2022 12:55:12 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

The sofa missing 3 pillows, so the customer returns the item, the team picked up the sofa.
The customer is waiting for refund, till now there isn’t any update in hybris as return item.

Best Regards
Amani.Aldossri
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Sunday, January 23, 2022 10:42 AM
To: Amani Aldossary <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Asif Mohdyusuf <[email-masked]>; Chamila JananathDasanayaka <[email-masked]>; Home Box <[email-masked]>; Raees Ansari <[email-masked]>; Hbdammam Whdelivery <[email-masked]>; Hbwhfurniture Dammam <[email-masked]>
Subject: RE: [#3683712] - Returns

@Amani Aldossary<mailto:[email-masked]> please call the customer to understand what the real issue is here.

@Shakeeb Arsalan<mailto:[email-masked]> please guide the team, there are some issues need to get closed immediately, like if customer demand for extra parts not mentioned in website, that will help to reduce the

Complaint’s volume, just need to take time to check the issue and investigate.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 22, 2022 1:59 PM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3683712] - Returns

Dear  Yahia

As per the Web side image there  no extra cushion, But customer demanding some extra cushion. Please check with customer and confirm future.

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 22, 2022 11:48 AM
To: Raees Ansari <[email-masked]<mailto:[email-masked]>>; Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Asif Mohdyusuf <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3683712] - Returns

External email sender, please take precaution.
Hi Team,

Order id 6372564932
CRM 3404602 3508256

Cx has not been contacted till date and following with us. Kindly check and update.

Regards,
CS Team.
On Thu, 20 Jan at 2:49 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order id 6372564932
CRM 3404602 3508256

Cx has not been contacted till date and following with us. Kindly check and update.

Regards,
CS Team.
On Sun, 16 Jan at 12:48 PM , Raees Ansari <[email-masked]<mailto:[email-masked]>> wrote:
Dear Chamila,

WH SOH is nil right now, attaching the photographs from Website with no cushion available with product.
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5Mjg3NywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.UszRu_qH5yYmNZMq_zlHRn6xWRKsHvcHrztk79VUAAo]

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5Mjg3OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.F52xytBNw4VBf860pqWHt1aYftsG-Z97fV208_OTn-c]

Thanks & Regards,
Raees Ansari
Home Division Dammam
Tel: +966 (13) 892 5332, Mobile: +966 054 3643198 / 0548925836
Email: [email-masked]<mailto:[email-masked]>
Landmark Arabia Co. I PO Box 4979 | Dammam 31952 l Saudi Arabia
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5Mjg3OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.YGDSATZw781T8cWg7AGL_xB-385zHsiNFeWg2l234qk][image004][https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5Mjg4MSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.9iCrV3f9Q4eqCo9frvgQEYzgYnM3X3OzJxvmWOP2pAY]

From: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, January 15, 2022 9:51 AM
To: Home Box <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Raees Ansari <[email-masked]<mailto:[email-masked]>>; Hbwhfurniture Dammam <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3683712] - Returns

Dear Shailendra and raees

Please check this and confirm. But as per online image there is no extra cushion.

162829088  Quinton Right Corner Fabric Sofa - Beige

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzI5NzE5Mjg4MiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.seyIU271-jdVoVzTwqZ77b4-q7pWp0b0eqAkgIgKsso]

Thanks & Regards,
Chamila J Dasanayaka
Home Division – Dammam Warehouse
Ext-5384
Mobile: +966543267358
Email : [email-masked]<mailto:[email-masked]>
Landmark Arabia Co I PO Box 4979 I Dammam 31952 I Saudi Arabia
[MER -logo-01]

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, January 13, 2022 4:39 PM
To: Chamila JananathDasanayaka <[email-masked]<mailto:[email-masked]>>; Hbdammam Whdelivery <[email-masked]<mailto:[email-masked]>>; Nikhilesh Hardas <[email-masked]<mailto:[email-masked]>>
Cc: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3683712] - Returns

External email sender, please take precaution.
Hi Team,

Order id 6372564932
CRM 3404602 3508256

Cx has not been contacted till date and following with us. Kindly check and update.

Regards,
CS Team.
On Tue, 11 Jan at 12:58 PM , Home Box <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Order id 6372564932
CRM 3404602

Cx has not been contacted till date and following with us. Kindly check and update.

Regards,
CS Team.

3683712:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

3683712:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com