Subject: Refund Issue: Order ID: 8122272662 Hybris ticket# 04727001
From: Manish Kumar <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Sayed Humera <[email-masked]>, MBS <[email-masked]>
Date: Sun, 30 Jan 2022 02:51:13 -0700 (MST)

Hi Mustafa, 

Please assist us to check the below refund issue as Hybris ticket was created on 1/21/2022 and since then there is no update on it. 

Problem Statement: Refund Issue 

Order ID: 8122272662 
Hybris ticket# 04727001 
The Amount: KWD3.80 

Refund Date : 1/5/22 

Assistance Required: Need urgent reprocessing of the refund. 

Issue Description: The customer has been refunded the amount on Refund Date : 1/5/22, However he checked with his bank and didn't find the refund processed successfully to his account. Kindly check and assist. 

Regards,