Subject: Re: Order Issue - 9547910125
From: Apoorv Joshi <[email-masked]>
To: Rawan Barghouth <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>, Akshay Berry <[email-masked]>, Faraz Lohani <[email-masked]>, Sayed Humera <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Sun, 30 Jan 2022 01:48:16 -0700 (MST)

Hi Rawan, 

Can you please assist on below. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "Rawan Barghouth" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]>, "Akshay Berry" <[email-masked]>, "Faraz Lohani" <[email-masked]>, "Sayed Humera" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]> 
Sent: Saturday, January 29, 2022 6:21:04 PM 
Subject: Order Issue - 9547910125 

Hi Team, 

Customer placed the following order - 9547910125 
Dated - Jan 18, 2022 

However, the order was not delivered as the customer did not respond courier partner calls. Customer believes that under the "24 hours delivery" he should have received his order within 24 hours which he did not and now the order is RTO and refunded. 

1. Customer's order is not placed under 24 hours delivery nor same day delivery is selected. 
2. Customer has already been advised on the same. 
3. Customer is requesting that we take strict action on this because he did not receive order within 24 hours which he did not select at the time of placing order. 
4. Customer is also requesting that the courier terminate the delivery guys because of the same. The order was for his kid's birthday. 

Customer is also threatening for DED, consumer, and lawsuit. 

Kindly contact the customer on the following and help us close this: 
Customer name - Mazhar Uddin Mohammed 
Customer's contact number - +971547173613 

Thank you for your help! 

Regards, 
Apoorv