Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Fri, 28 Jan 2022 11:57:15 +0000 (UTC)

Hey Shakeeb Arsalan ,

You have new message(s) in this group.

Livesalesman Team

J

Hessah

Hi Team ,

Ticket No : ( 3625330 )
The customer placed an order of two watches he went to the branch to activate the warranty, they didn't help and refuses to activate them

Please check and advise it is a backlogs case

team why do we need activate warranty? warranty applies as per the listed terms

Jessie Kathleen Go Caparas

J

@shakeeb.arsalan @apoorv @manish.kumar can you please check if we are getting queries on chat about our toll free issue in KW, KSA and EG?

Jessie Kathleen Go Caparas

H

Jessie Kathleen Go Caparas

team why do we need activate warranty? warranty applies as per the listed terms

Noted, thanks.

Hessah

N

Akshay Berry

3818128 - incorrect escalation, not raised to concept spoc

Hi Akshay, feedback shared with the agent and asked to escalate to the correct team.

Nikhil Bishnoi

N

Jessie Kathleen Go Caparas

@shakeeb.arsalan @apoorv @manish.kumar can you please check if we are getting queries on chat about our toll free issue in KW, KSA and EG?

Hi Jessie, the customer have not complained but notified the chat agents that the call was not getting answered/picked up.

Nikhil Bishnoi

J

Nikhil Bishnoi

Hi Jessie, the customer have not complained but notified the chat agents that the call was not getting answered/picked up.

did we get a lot of these?

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

did we get a lot of these?

Not a lot Jessie as chat flow is only high sometimes these days. But when they complain about toll free issues, they are usually complaining about the waiting time there. Because of that they are waiting for long time and their calls are still not being answered so they choose a different means to contact - chat/email.

Apoorv Joshi

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