Subject: Refund approval (order lost)
From: MOHAMMED MURSHED <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Manish Kumar <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Thu, 27 Jan 2022 07:31:14 -0700 (MST)

Hi Team, 

Problem Statement: Refund approval 
Order Date :Nov 20, 2021 
Order ID: 6368493642 
Tracking ID: 636849364222999991 
Order value: SAR126.81 
Store Code:Centrepoint 21053 

Assistance Required: Refund approval 

Issue Description: As per the customer she did not receive the order POC. 

Case history: The customer contacted us on 20/01/2021 and the same was escalated to Centrepoint 21053 for POC but after escalations we got reply please note the customer didn't receive the order (POD ) and now a return request been placed on the system even the customer didn't receive the order yet, so please solve the problem and process the refund to customer. 
Customer history: Customer is shopping with us since July 2020 and has a total of 22 completed orders. 

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Customer history: Customer is shopping with us since 1/21/200 and has a total of 42 completed orders. 

Assistance Required: kindly provide us the approval to process the refund for the mentioned order and assist to close this case. 

Thank you for your help! 

Regards, 
M.Murshed