Subject: RE: Damaged Item - 9514388338
From: Ankkur Gupta <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Anthony Clement <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 27 Jan 2022 11:01:37 +0000

Hi @Apoorv Joshi<mailto:[email-masked]>,

Please request customer to visit nearest babyshop store. We have department in charge, who will review the issue & guide for next steps.
Kindly let us know which store customer want to visit so that we can update same to store staff.

Hi @Anthony Clement<mailto:[email-masked]>,

Once we receive confirmation that which store customer is visiting, please update store team to check & assist customer with best possible solution.

Regards,
Ankur

From: Apoorv Joshi <[email-masked]>
Sent: Thursday, January 27, 2022 2:38 PM
To: Ankkur Gupta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammed Abdullah, Bahashwan <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Manish Kumar <[email-masked]>; Akshay Berry <[email-masked]>
Subject: Damaged Item - 9514388338

External email sender, please take precaution.
Hi Ankur,

Can you please advise on the below. The item is
163601806 - - Philips Avent Natural Electric Single Corded Breast Pump

As per customer "it keeps getting turned off while using with some noises inside." Images attached as sent by customer. She is requesting to get it fixed or return it.

Thank you for your help with this as we're not getting any updates from WWT team.

Regards,
Apoorv

________________________________
From: "Mohammed Abdullah, Bahashwan" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhilasha Manchanda" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 25, 2022 2:12:44 PM
Subject: Damaged Item

Hi Team,

No response from 3rd party , as I am unable to create a child ticket.

Problem Statement: Damaged Item
Order Date : Nov 20, 2021
Order ID: 9514388338
Item ID: 163601806
Assistance Required: Repair Or Return The Item

Issue Description: The customer is complaining about this item which he has purchased and it has a warranty for 2 years.  Please check if it can be repaired or if not then please ask them to arrange return.

Regards,
Bahashwan

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