Subject: Damaged Item - 9514388338
From: Apoorv Joshi <[email-masked]>
To: ankkur gupta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Mohammed Abdullah, Bahashwan" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Manish Kumar <[email-masked]>, Akshay Berry <[email-masked]>
Date: Thu, 27 Jan 2022 03:38:20 -0700 (MST)

Hi Ankur, 

Can you please advise on the below. The item is 
163601806 - - Philips Avent Natural Electric Single Corded Breast Pump 

As per customer "it keeps getting turned off while using with some noises inside." Images attached as sent by customer. She is requesting to get it fixed or return it. 

Thank you for your help with this as we're not getting any updates from WWT team. 

Regards, 
Apoorv 

From: "Mohammed Abdullah, Bahashwan" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhilasha Manchanda" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, January 25, 2022 2:12:44 PM 
Subject: Damaged Item 

Hi Team, 

No response from 3rd party , as I am unable to create a child ticket. 

Problem Statement: Damaged Item 
Order Date : Nov 20, 2021 
Order ID: 9514388338 
Item ID: 163601806 
Assistance Required: Repair Or Return The Item 

Issue Description: The customer is complaining about this item which he has purchased and it has a warranty for 2 years. Please check if it can be repaired or if not then please ask them to arrange return. 

Regards, 
Bahashwan