Subject: RE: Invalid CRM entries to Senior WH manager
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: vivekanandan Venugopal <[email-masked]>, Mohammed Shahwaz Ahmed <[email-masked]>, Mohamad Wassim <[email-masked]>, HB.CCCKSA <[email-masked]>, Nour Hanayneh <[email-masked]>, Mohammad.Tarabishi <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Wed, 26 Jan 2022 11:15:25 +0000

Dear Both,

Please check and revert asap.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Mohammad Tarabishi <[email-masked]>
Sent: Wednesday, January 26, 2022 2:13 PM
To: Yahia Taha <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>
Cc: vivekanandan Venugopal <[email-masked]>; Mohammed Shahwaz Ahmed <[email-masked]>; Mohamad Wassim <[email-masked]>; HB.CCCKSA <[email-masked]>; Nour Hanayneh <[email-masked]>
Subject: RE: Invalid CRM entries to Senior WH manager

External email sender, please take precaution.
Dear Yahiya,

Hope all is well,

Please note that the agent is not from our team "KSA or Jordan"

The below tickets for your reference.

3769169
3788402
3759396
3780630

Best Regards,

Mohammad Al Tarabishi
Contact Center Manager
T: +962 6 500 1333
F: +962 6 500 1334
M: +966 55 495 0564
E: [email-masked]<mailto:[email-masked]>
www.crystel.co<http://www.crystel.co/>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.linkedin.com/company/538477?trk=tyah&trkInfo=clickedVertical%3Acompany%2CclickedEntityId%3A538477%2Cidx%3A2-1-9%2CtarId%3A1465818676745%2Ctas%3Acrystel>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]<https://www.facebook.com/Crystel.co>
<https://twitter.com/CrystelCo>
<https://www.youtube.com/channel/UCIlmC47mnFyc58kjUCMkByQ>
[Description: Description: Description: Description: Description: Description: Description: Description: Description: Description: cid:[email-masked]]

From: Yahia Taha [mailto:[email-masked]]
Sent: Wednesday, January 26, 2022 12:01 PM
To: Mohammad Tarabishi <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Raneem Alqutub <[email-masked]<mailto:[email-masked]>>
Cc: vivekanandan Venugopal <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>; Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: RE: Invalid CRM entries to Senior WH manager

Dear Tarbishi,

Please check and guide Amel Al Shahrany to select correct approval department, either delivery department or showroom manager as discussed several times.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
Call Detail
Reason
Appr. Dept
3515122
1/16/2022
29053202519320211220
MR KHALID ABDULAZIZ
0540271573
Open
10
Amel alshahrany
The customer complains about the quality of the product that needs maintenance
Complaints
Senior WH Manager
3522654
1/18/2022
6377888579
Mohameed Ald'hysy
552604134
Open
8
Amel alshahrany
cx want to return the items it's no installation please do the needful
Complaints
Senior WH Manager
3524238
1/19/2022
6377853642
Lubna Najjar
593447010
Open
7
Amel alshahrany
cx want to refixing the item please check & assist Thanks & Regards
Complaints
Senior WH Manager
3528757
1/20/2022
6328736573
Thalman Al'ybany
553963636
Open
6
Amel alshahrany
cx wants to maintain the product pleas check and assist
Complaints
Senior WH Manager

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Mohamad Wassim <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, January 26, 2022 11:57 AM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Ismail Aboukhater <[email-masked]<mailto:[email-masked]>>; vivekanandan Venugopal <[email-masked]<mailto:[email-masked]>>; Mohammed Shahwaz Ahmed <[email-masked]<mailto:[email-masked]>>
Subject: Invalid CRM entries to Senior WH manager

Hi @Yahia Taha<mailto:[email-masked]>

Instruct the following agent not to raise any CRM complaints to the Senior WH manager. Any concerns should be directed to the delivery department.

Call ID
Call Date
Invoice No
Cust Name
Cust Mobile
Call Status
Ageing
Call By
Call Detail
Reason
Appr. Dept
3515122
1/16/2022
29053202519320211220
MR KHALID ABDULAZIZ
0540271573
Open
10
Amel alshahrany
The customer complains about the quality of the product that needs maintenance
Complaints
Senior WH Manager
3522654
1/18/2022
6377888579
Mohameed Ald'hysy
552604134
Open
8
Amel alshahrany
cx want to return the items it's no installation please do the needful
Complaints
Senior WH Manager
3524238
1/19/2022
6377853642
Lubna Najjar
593447010
Open
7
Amel alshahrany
cx want to refixing the item please check & assist Thanks & Regards
Complaints
Senior WH Manager
3528757
1/20/2022
6328736573
Thalman Al'ybany
553963636
Open
6
Amel alshahrany
cx wants to maintain the product pleas check and assist
Complaints
Senior WH Manager

Thanks & regards

Wassim
Senior supervisor
SCM Home DC Warehouse
Ext : 3741
M :+966 (54) 6279458 / 966 (56) 3653808
Email : [email-masked]<mailto:[email-masked]>
Riyadh l Saudi Arabia

<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Flandmarkgroup.com%2F&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266468352%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=PXPnmIu6rk6AFMn7%2F0affLBaAU29md%2FrOhwpDAqCAUw%3D&reserved=0>
<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FLandmarkArabia&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ZQDPX4huwulxClA7NMvJCMQWcX8gRExrTNEwN5ZDeBs%3D&reserved=0>  <@LandmarkArabia>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Flandmark-group&data=04%7C01%7Cmohamad.wassim%40landmarkgroup.com%7C3f1dc61dc22142f1a76d08d96bba92fb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637659273266478302%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=AmI87CHp5j%2BTyG1UrHQDYVOElxE7P4WfKkcR0pMq250%3D&reserved=0>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com