Subject: Re: [#3787972] - Conversation with اغفر لفقيدي يا الله ?
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Home Box <[email-masked]>, Shakeeb Arsalan <[email-masked]>, HBfeederwarehouse Abha <[email-masked]>, Suman Khatri <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 25 Jan 2022 08:27:18 -0700 (MST)

Hi Yahia. 

Thanks for highlighting this case. will give feedback to the agent, He did fist escalation correct, in next escalation he made wrong. will give him warning regarding this. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "HBfeederwarehouse Abha" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Suman Khatri" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, January 25, 2022 7:49:38 PM 
Subject: RE: [#3787972] - Conversation with اغفر لفقيدي يا الله ? 

[ mailto:[email-masked] | @Shakeeb Arsalan ] [ mailto:[email-masked] | 
@syed ataullah ] please guide the team, order contains household items only and they are following up with furniture team. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Suman Khatri <[email-masked]> 
Sent: Tuesday, January 25, 2022 5:16 PM 
To: Home Box <[email-masked]> 
Cc: HBfeederwarehouse Abha <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: RE: [#3787972] - Conversation with اغفر لفقيدي يا الله ? 

Dear Team, 

Below item WCT not WWD so please send mail to related team. 

Thanks & Regards, 

Suman Khatri 

Ext:7410 Mob.+966542347637 

Email: [ mailto:[email-masked] | [email-masked] ] 

From: HBfeederwarehouse Abha < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 25, 2022 4:05 PM 
To: Suman Khatri < [ mailto:[email-masked] | [email-masked] ] > 
Subject: FW: [#3787972] - Conversation with اغفر لفقيدي يا الله ? 

Regard’s 

Md Ashraf Ansari 

HDO - ABHA 

EXT: 7344 

Mobile +966540326594 

Email: [ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CHBriyadh.Warehouse%40landmarkgroup.com%7C96baacc9f6bf4fc91ce008d85a646866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358734581969844&sdata=5gWj1PK4q2JIZOD1DYlrpYAt1Tqe2kqD%2FWbFf8vmgnM%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2Fsa%2Fen&data=02%7C01%7CHBriyadh.Warehouse%40landmarkgroup.com%7C96baacc9f6bf4fc91ce008d85a646866%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358734581969844&sdata=DRslDKFzzCnYDcYdhAvflDk6RPK0yZCEQfh0I6ZzS5o%3D&reserved=0 ] 

From: Home Box < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, January 25, 2022 2:13 AM 
To: HBfeederwarehouse Abha < [ mailto:[email-masked] | [email-masked] ] >; Feederwarehouse Abha < [ mailto:[email-masked] | [email-masked] ] > 
Cc: HB.CCCKSA < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#3787972] - Conversation with اغفر لفقيدي يا الله ? 

External email sender, please take precaution. 

Please take a look at ticket #3787972 raised by اغفر لفقيدي يا الله ( [ mailto:[email-masked] | [email-masked] ] ). 

Hi Team, 

Order number : 6387933069 
AWB : SD004795048 

Issue : as per Tracking 2 containers are dispatched and both are delivered, but as per cx 1 of the item called Trendy Glass Jar with Lid - 2 L is missing kindly look into the matter and ​do the needful 

Thanks& Regards 
The Support Team. 

3787972:1125156 
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