Subject: Re: [#3772711] - Returns
From: Saurabh Dadu <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad Tarabishi <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>, Karim Asklany <[email-masked]>, Nour Hanayneh <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Tue, 25 Jan 2022 12:30:26 +0000

Dear Yahia,

By default across all call center teams agents don't have Global Access to ensure work of other teams is not affected by any agent even by mistake. This policy was set by Webteam.

However we will create an internal tool to overcome this problem. I will put in a request for our IT department now to do it, but this may take about a month for them to create this new feature.

The other option would be to give our agents access to Crystal group, which I think is a better idea. I will get back to you on this by tomorrow.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Yahia Taha <[email-masked]>
Sent: 19 January 2022 5:10 PM
To: Saurabh Dadu <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Syed Ataullah <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Landmark Group <[email-masked]>; Karim Asklany <[email-masked]>; Nour Hanayneh <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>
Subject: RE: [#3772711] - Returns

@Saurabh Dadu<mailto:[email-masked]> please advise.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Wednesday, January 19, 2022 1:15 PM
To: Yahia Taha <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Landmark Group <[email-masked]>; Karim Asklany <[email-masked]>; Saurabh Dadu <[email-masked]>; Nour Hanayneh <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Re: [#3772711] - Returns

External email sender, please take precaution.

Hi Yahia.

To inform you that all agents does not have global access on fresh desk they can not see crystal tickets by their end.

If we need to apply the below, we need approval to give global access to all agents.

Thanks&Regards

Syed Ataullah

LiveSalesman & CherryE-commerceServices Pvt Ltd

Cell: +91 7037667652

________________________________

From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Rozan Abdelraziq" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Landmark Group" <[email-masked]<mailto:[email-masked]>>, "Karim Asklany" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Karim Asklany" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 8:42:30 PM
Subject: RE: [#3772711] - Returns

Dear team,

Please guide your team before creating any FD ticket they need to search by order number if there is existing ticket then they need to follow up on it only no need for new ticket.

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>

[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 4:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3772711] - Returns

External email sender, please take precaution.

Hi Yahia,

Same ticket we got from Crystal and LSM.

3772711

3668997

Best Regards

Karim Asklany

Landmark Group

Customer Service Executive-Supply Chain

Ext: 3702

On Sun, 16 Jan at 4:55 PM , Malek Hosan <[email-masked]<mailto:[email-masked]>> wrote:

Hi Team.

Returns reached WH but the refund was not processed.

Please check and update.

Order: 6371545932

AWB: 47354001166

Thanks&Regards.

The Support Team.

[Image removed by sender.]

3772711:1125156

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com