Subject: RE: 29018201381720211126 Wrong CRM entry ..
From: Amani Aldossary <[email-masked]>
To: Yahia Taha <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Jamshid Kurikkal <[email-masked]>, Mohamad Wassim <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, "AHMED HASSAN" <[email-masked]>, HB.CCCKSA <[email-masked]>, Vakeel Ahmad <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 25 Jan 2022 08:23:18 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

Incident ID
INC1257074<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC1257074>
Status
New
Description
need to CRM close/ 29018201381720211126

Best Regards
Amani.Aldossri
Customer Care Center - Home box - KSA
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873405066%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lYj4OiGZ%2FbjoCpkP287Zd8BN1nfLswwNB2xd4xdgnpA%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CThikra.Alhazazi%40landmarkgroup.com%7C64f80072b15a49503fb808d977640de6%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637672093873415059%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=UYODmWHJyUN2H2%2Bu9Gl3BSrstfBKEKH%2BHpiKkCqbpYk%3D&reserved=0>
[lg][hb]

From: Yahia Taha <[email-masked]>
Sent: Monday, January 24, 2022 1:57 PM
To: syed ataullah <[email-masked]>; Amani Aldossary <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Cc: Jamshid Kurikkal <[email-masked]>; Mohamad Wassim <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; AHMED HASSAN <[email-masked]>; HB.CCCKSA <[email-masked]>; Vakeel Ahmad <[email-masked]>; Saurabh Dadu <[email-masked]>
Subject: RE: 29018201381720211126 Wrong CRM entry ..

@syed ataullah<mailto:[email-masked]> Please guide the team, as informed several times earlier.

@Amani Aldossary<mailto:[email-masked]> please raise IT request to close.

3530535
1/21/2022 3:54:33 AM
29018201381720211126
YASER ABDULASAMEEA
0535203327
Request
Add Contact Name/num
New Name and Number
Open
Syed Ataullah
RIYADH
Ref to crm no:3530079, cx provided us alternate contact number 0535203327

MCD Department
Product Replacement

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Vakeel Ahmad <[email-masked]<mailto:[email-masked]>>
Sent: Monday, January 24, 2022 12:41 PM
To: HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Cc: Jamshid Kurikkal <[email-masked]<mailto:[email-masked]>>; Mohamad Wassim <[email-masked]<mailto:[email-masked]>>; Mohammed Basheeruddin <[email-masked]<mailto:[email-masked]>>; AHMED HASSAN <[email-masked]<mailto:[email-masked]>>
Subject: 29018201381720211126 Wrong CRM entry ..

Hi @HB.CCCKSA<mailto:[email-masked]>

Please inform the agent do not forward the complaint ID to MCD..

3530535
1/21/2022 3:54:33 AM
29018201381720211126
YASER ABDULASAMEEA
0535203327
Request
Add Contact Name/num
New Name and Number
Open
Syed Ataullah
RIYADH
Ref to crm no:3530079, cx provided us alternate contact number 0535203327

MCD Department
Product Replacement
-

Regards,
Vakeel Ahmad
Supervisor -HDO
Home Box Riyadh Warehouse
Mobile No +966 549183975 Ext: 4031
E:[email-masked]<mailto:[email-masked]>
[lg]<http://www.landmarkgroup.com/>[hb]<http://www.homeboxstores.com/sa/en>

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