Subject: Daily Quality Report | 24 Jan'22
From: Chirag Rustagi <[email-masked]>
To: deeksha <[email-masked]>, saurabh <[email-masked]>, shakeeb arsalan <[email-masked]>
Date: Mon, 24 Jan 2022 09:56:57 -0700 (MST)

Hi All, 

PFA the Audit RAW for 24 Jan. (These audits are for transaction from 15 Jan as required by Shakeeb) 

Following were the major errors/opportunities identified: 

    * incomplete information shared with the cx 
    * failed to modify the template as and when needed making the information shared seem irrelevant at certain places 
    * lack of ownership (failed to place a return request as previous request was canceled and cx still wanted to return) 
    * syntax errors (extra spaces, capitalization errors with cx's name) 

Agent Wise Scores :- 

Daily Scores - KSA Team 		Daily Scores - IN Team 
Agent Name 	Audit Count 	Average of Score 	FATAL Count 	FATAL % 		Agent Name 	Audit Count 	Average of Score 	FATAL Count 	FATAL % 
Naif Teni 	2 	100% 		0% 		Mazin 	2 	100% 		0% 
Naif 	2 	100% 		0% 		Omer 	2 	100% 		0% 
Shahad 	2 	100% 		0% 		Mohad 	1 	100% 		0% 
Asma 	2 	100% 		0% 		Abdulqader 	2 	100% 		0% 
Reenad 	2 	100% 		0% 		Atef 	3 	100% 		0% 
Shehanah 	2 	95% 		0% 		Bahashwan 	2 	100% 		0% 
Yara 	2 	95% 		0% 		Ziena 	2 	98% 		0% 
Saud 	2 	95% 		0% 		Aya 	2 	98% 		0% 
Sara Alsharif 	2 	93% 		0% 		Mayar 	2 	95% 		0% 
Amira 	2 	50% 	1 	50% 		Elbdari 	2 	95% 		0% 
Modhi 	2 	50% 	1 	50% 		Hokan 	2 	95% 		0% 
Grand Total 	22 	89% 	2 	9% 		Mais 	2 	90% 		0% 
						Abdallah Ahemad 	2 	50% 	1 	50% 
						Mazen 	2 	45% 	1 	50% 
						Grand Total 	28 	90% 	2 	7% 

Following are the agents for whom the audits could not be done/less audits were done: 

Agent Name 	Location 	Reason 
Humera 	IN 	no tickets 
Maha 	KSA 	no tickets 
Mohad 	IN 	1 
Nasser 	KSA 	no tickets 
Raghad 	KSA 	no tickets 
Rashed 	KSA 	no tickets 

-- 
Regards, 
Chirag Rustagi