Subject: Re: 29018201381720211126 Wrong CRM entry ..
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Amani Aldossary <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Jamshid Kurikkal <[email-masked]>, Mohamad Wassim <[email-masked]>, Mohammed Basheeruddin <[email-masked]>, AHMED HASSAN <[email-masked]>, Vakeel Ahmad <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Mon, 24 Jan 2022 05:34:48 -0700 (MST)

Hi Yahia. 

Thanks for highlighting this case. We are raising the crm only to delivery dept, this is totally agents mistake he overwhelmed with multiple chat and follow-up, I have coached and warned him strictly. 

Will try to our best to not repeat this kind of mistake next time. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "syed ataullah" <[email-masked]>, "Amani Aldossary" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Jamshid Kurikkal" <[email-masked]>, "Mohamad Wassim" <[email-masked]>, "Mohammed Basheeruddin" <[email-masked]>, "AHMED HASSAN" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Vakeel Ahmad" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Monday, January 24, 2022 4:27:06 PM 
Subject: RE: 29018201381720211126 Wrong CRM entry .. 

[ mailto:[email-masked] | @syed ataullah ] Please guide the team, as informed several times earlier. 

[ mailto:[email-masked] | @Amani Aldossary ] please raise IT request to close. 

	

3530535 	

1/21/2022 3:54:33 AM 	

29018201381720211126 	

YASER ABDULASAMEEA 	

0535203327 	

Request 	

Add Contact Name/num 	

New Name and Number 	

Open 	

Syed Ataullah 	

RIYADH 	

Ref to crm no:3530079, cx provided us alternate contact number 0535203327 	

MCD Department 	

Product Replacement 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Vakeel Ahmad <[email-masked]> 
Sent: Monday, January 24, 2022 12:41 PM 
To: HB.CCCKSA <[email-masked]> 
Cc: Jamshid Kurikkal <[email-masked]>; Mohamad Wassim <[email-masked]>; Mohammed Basheeruddin <[email-masked]>; AHMED HASSAN <[email-masked]> 
Subject: 29018201381720211126 Wrong CRM entry .. 

Hi [ mailto:[email-masked] | 
@HB.CCCKSA ] 

Please inform the agent do not forward the complaint ID to MCD.. 

	

3530535 	

1/21/2022 3:54:33 AM 	

29018201381720211126 	

YASER ABDULASAMEEA 	

0535203327 	

Request 	

Add Contact Name/num 	

New Name and Number 	

Open 	

Syed Ataullah 	

RIYADH 	

Ref to crm no:3530079, cx provided us alternate contact number 0535203327 	

MCD Department 	

Product Replacement 	

- 	

	

	

Regards, 

Vakeel Ahmad 

Supervisor -HDO 

Home Box Riyadh Warehouse 

Mobile No +966 549183975 Ext: 4031 

E: [ mailto:[email-masked] | [email-masked] ] 

[ http://www.landmarkgroup.com/ ] [ http://www.homeboxstores.com/sa/en ] 

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