Subject: 3769794\ wrong information provided to customer about refund invoice #29012203475520220101
From: Yahia Taha <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, syed ataullah <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Hasan Razakhan <[email-masked]>, ismail.sayed <[email-masked]>, HB.CCCKSA <[email-masked]>, "[email-masked]" <[email-masked]>, Homeboxmanager Abha <[email-masked]>, Homeboxma Abha <[email-masked]>
Date: Sun, 23 Jan 2022 14:46:15 +0000

Dear both,

Ali Hazza from your team has given wrong information to customer as he informed that cash refund can be processed for furniture since it is not delivered, which is not mentioned is sale invoice

As per sale invoice refund is eligible within 3 days of purchase ( please check attached sale invoice point number 3)

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
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