Subject: FW: MADA Refund Time Frame
From: Malik Ismail <[email-masked]>
To: Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 23 Jan 2022 05:05:33 +0000

Hi Team,

FYI

From: Prince Anand <[email-masked]>
Sent: Thursday, January 20, 2022 11:00 AM
To: Mustehsan Siddiqui <[email-masked]>
Cc: Sankar Thulasimani <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: MADA Refund Time Frame

Hi Mustehsan,

Forgot to update on this but we have updated the text sent in SMS to user for returns. The updated text is:

Your refund of {RefundAmount} for order {OrderNumber} will be credited in 5-7 business days. Please note, MADA card refunds can take up to 28 business days.

Regards,
Prince Raj Anand
Senior Product Owner | Payments
Landmark Group | Web Team

From: Prince Anand <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 7 December 2021 at 9:18 AM
To: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Cc: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: MADA Refund Time Frame
Hi Mustehasn,

I had not been able to check on this due to WWS. Will check the feasibility and share the timelines by today eod.

Regards,
Prince Raj Anand
Senior Product Owner | Payments
Landmark Group | Web Team

From: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 December 2021 at 3:55 PM
To: Prince Anand <[email-masked]<mailto:[email-masked]>>
Cc: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: MADA Refund Time Frame
Hi @Prince<mailto:[email-masked]>,

Could you please update if the below has been taken care of? This is one of the sub issues of increasing MADA complaints.

Regards,
Mustehsan Siddiqui
From: Prince Anand <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 November 2021 at 1:30 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Subject: Re: MADA Refund Time Frame

Hi Malik,

Sure, let me check internally for changing the SMS content. Will get back on this.

Regards,
Prince Raj Anand
Senior Product Owner | Payments
Landmark Group | Web Team

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Monday, 15 November 2021 at 11:18 AM
To: Prince Anand <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Subject: MADA Refund Time Frame
Hi Prince,

For MADA rejected transactions our agents in call center keep informing customers for the time frame of 14-28 days to get the refund as mentioned in our websites.

However, customers complaining as they receiving sms informing that refund will be processed within 5-7 days (sent by Hybris).

Can we modifiy this sms sent by system to be same as mentioned in website ?   as customers complaining they reciving wrong information.

Regards,
Malik Ismail
Web Team | Landmark Group
T: +97145172086

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