Subject: FW: [#549851] Historical Rejected refund transactions - Apple Pay / CC
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Jan 2022 05:02:58 +0000

Hi All,

FYI

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, January 20, 2022 11:42 AM
To: Sankar Thulasimani <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; Prince Anand <[email-masked]>; Singaravel Perambalam <[email-masked]>; Ashish Bumra <[email-masked]>; Suhas Bennikal <[email-masked]>; Neha K <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; Derrick Pereira <[email-masked]>; Martin Lacey <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; [email-masked]; [email-masked]
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC

External email sender, please take precaution.
Hello Sankar,
​
Please find the attached file , with Refund processed date and claim id. Following below we have updated in the back log file, claim are re raising to the local bank manually due to IT  issue.

REFERENCE
FULL TERMINAL
ORIGINAL AMOUNT
REFUND AMOUNT
TXN DATE
ENCRYPTED PAN
MID
Refund Processed date
Claim ID
128013036043

156.20
81.49
20211007
506968173*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
126515323019

2254.00
638.00
20210922
506968193*******
900000001473
22/11/2021
Claim not send to Other Bank- IT issue
127714017243

484.99
298.76
20211004
506968119*******
900000001473
22/11/2021
Claim not send to Other Bank- IT issue
128823204460

130.00
130.00
20211016
506968152*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
128908223167

190.30
190.30
20211016
506968152*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
128913240855

134.00
134.00
20211016
506968152*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
128919270281

559.00
559.00
20211016
506968152*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130004314630

310.00
137.99
20211027
506968150*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130005314674

204.80
168.00
20211027
506968150*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130001299334

184.00
24.80
20211027
506968158*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130010029946

423.40
66.76
20211027
506968153*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130318132845

1990.25
1990.25
20211030
506968157*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130010025769

311.00
224.79
20211027
506968157*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue
130305049435

164.00
64.00
20211030
506968154*******
900000001473
23/11/2021
Claim not send to Other Bank- IT issue

​

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 19/01/2022. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Tue, 14 Dec, 2021 at 11:46 AM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hi Sankar,

Good morning!

For the attached 39 Non-MADA refund requested transactions please read our comments in column D for your quick reference.
​
​I hope this will clarify your query.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Mon, 13 Dec at 5:12 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hi Mira,

I am working on the report now will send the same to the Landmark before EOD.

Regards,
Harsh Kothari

From: Rifai, Mira
Sent: Monday, December 13, 2021 2:29 PM
To: Lindstrand, Malin <[email-masked]>; Amazon Payment Services Key Accounts <[email-masked]>; Kothari, Harsh <[email-masked]>
Cc: Shukla, Ankit <[email-masked]>; Morzaria, Viral <[email-masked]>; Andari, Hisham <[email-masked]>
Subject: RE: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi Malin,

I hope all is well,

Report will be sent out today. Unfortunately, we have yet another delay from Rajhi, I am following closely on i) the backlog resolution and ii) the claim ID requests. Regarding the backlog, Rajhi mentioned they would get back to us today, however, I would not recommend we share this with merchant just yet as they have already missed out on the first ETA of 12/12. I have sought the help of @Andari, Hisham<mailto:[email-masked]> for this.

As discussed with @Kothari, Harsh<mailto:[email-masked]>, in addition to the below fields (as per Malin email), Harsh will include for this week the below summary:
Pending mada manual refund:

  *   No pending to be submitted and as part of Rajhi backlog
  *   No pending to be submitted and as part of batches raised to Rajhi (please include aging o date)
  *   No submitted but pending claim ID
For the request for claim IDs (Jan to Sep)

  *   For how many refunds have we received and how many pending

@Kothari, Harsh<mailto:[email-masked]> appreciate your acknowledgement and confirmation.

Thank you

Best
Mira
From: Lindstrand, Malin
Sent: Monday, December 13, 2021 12:39 PM
To: Rifai, Mira <[email-masked]<mailto:[email-masked]>>; Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>; Kothari, Harsh <[email-masked]<mailto:[email-masked]>>
Cc: Shukla, Ankit <[email-masked]<mailto:[email-masked]>>; Morzaria, Viral <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi team,

Just want to make sure we are on top of the below as I have received another call from Landmark today on this – I want to make sure we won’t miss the timelines committed.

For the weekly reports, are we covering the below as well? If not, can this please be included as requested by Landmark team.

[Image removed by sender.]

Thanks,
Malin

From: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Date: Monday, 13 December 2021 at 11:10 AM
To: "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, "Kothari, Harsh" <[email-masked]<mailto:[email-masked]>>, Prince Anand <[email-masked]<mailto:[email-masked]>>
Cc: Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, "Shukla, Ankit" <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>, Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, "Alul, Yara" <[email-masked]<mailto:[email-masked]>>, "Morzaria, Viral" <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

++ @Prince Anand<mailto:[email-masked]>

From: Rifai, Mira <[email-masked]<mailto:[email-masked]>>
Date: Monday, 6 December 2021 at 11:27 AM
To: Lindstrand, Malin <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, Kothari, Harsh <[email-masked]<mailto:[email-masked]>>
Cc: Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, Shukla, Ankit <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>, Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Alul, Yara <[email-masked]<mailto:[email-masked]>>, Morzaria, Viral <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#549851] Historical Rejected refund transactions - Apple Pay / CC
External email sender, please take precaution.
Good morning Malin and team,

I hope all is well,

As communicated, we are expecting a revert from Rajhi on 12/9 regarding the pending mada manual refunds submitted until 11/25. The remaining batches submitted will follow the 7 days SLA. To this end and in if it is aligned with you, I propose to re-start the weekly reporting on Monday 12/13 after the backlog is updated. Starting 12/13 and going forward @Kothari, Harsh<mailto:[email-masked]> would share the weekly report every Monday.

Please do let us know if this is convenient for you

Thank you

Best
Mira
From: Lindstrand, Malin
Sent: Sunday, December 5, 2021 4:13 PM
To: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>; Rifai, Mira <[email-masked]<mailto:[email-masked]>>
Cc: Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ashish Bumra <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Neha K <[email-masked]<mailto:[email-masked]>>; Shukla, Ankit <[email-masked]<mailto:[email-masked]>>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; Derrick Pereira <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Alul, Yara <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi Mira,

Can we please ensure that moving forward the reports are sent out to Landmark in a timely manner as agreed on a weekly basis?

@Harsh – kindly to update on the pending batches.

Regards,

Malin Lindstrand
Strategic Account Manager

Mobile: +971 56 4990707
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. signature_1468430608]

Helping you do business better
#everyones_happy

From: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 5 December 2021 at 11:17 AM
To: "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, "Alul, Yara" <[email-masked]<mailto:[email-masked]>>
Cc: Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, "Shukla, Ankit" <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>, Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

Hi Malin,

We used to get the weekly status of the pending manual refunds for the raised batch of failed transactions and was very useful to identify the delay and resolve before customers escalated to ministry. Could you please help to resume the weekly status update from your end? below is the format.

Also, we are yet to receive an update for 3-4 batches, could you please help to expedite the same?

[Image removed by sender.]

Thanks,
Sankar.

From: Derrick Pereira <[email-masked]<mailto:[email-masked]>>
Date: Friday, 3 December 2021 at 9:06 AM
To: "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]<mailto:[email-masked]>>
Cc: "Alul, Yara" <[email-masked]<mailto:[email-masked]>>, "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, "Shukla, Ankit" <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC

+ @Mahmoud Emadeldin Mahmoud   Elsayed<mailto:[email-masked]>

--
Derrick Pereira
Head of Product Management
Web Team | Landmark Group
m: +97150 453 5227
t: +9714 517 2003

From: Lindstrand, Malin <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 December 2021 at 8:43 PM
To: Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: Alul, Yara <[email-masked]<mailto:[email-masked]>>, Rifai, Mira <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, Shukla, Ankit <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC
External email sender, please take precaution.
Hi Derrick and team,

I have received a confirmation that the attached refunds were processed on the 22nd of Nov. We are expecting to receive the claim IDs for these transactions by next week – we have asked Al Rahji to prioritize the list for Landmark.

Regards,

Malin Lindstrand
Strategic Account Manager

Mobile: +971 56 4990707
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. signature_45248366]

Helping you do business better
#everyones_happy

From: "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 December 2021 at 7:26 PM
To: Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: "Alul, Yara" <[email-masked]<mailto:[email-masked]>>, "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, "Shukla, Ankit" <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi Derrick,

Absolutely appreciate the urgency in regards to this.

I also understand that you want to close the refunds at the soonest, however since we do not yet have an overview from Rahji of the status for the pending transactions, please keep in mind that manually refunding customers could lead to duplicates if already processed.

In addition, mada guidelines states that refunds must not be processed in cash or other forms and should go back to the original method of payment.

I have again spoken to my colleagues from Operations and they informed me that they had a meeting with the General Manager of Al Rahji earlier this week escalating these unacceptable delays in the refunds and we have senior members from our partnership and operations team involved pushing for a resolution as fast as possible.

Regards,

Malin Lindstrand
Strategic Account Manager

Mobile: +971 56 4990707
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. signature_2032621843]

Helping you do business better
#everyones_happy

From: Derrick Pereira <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 December 2021 at 6:40 PM
To: "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>
Cc: "Alul, Yara" <[email-masked]<mailto:[email-masked]>>, "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, "Shukla, Ankit" <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

Hi Malin,

Unfortunately we cannot wait till Sunday for a resolution as we already have multiple complaints from the ministry.

Peram, Martin – please advise if you want to put the APS refund process on hold and we process any current escalations directly with the customer?

--
Derrick Pereira
Head of Product Management
Web Team | Landmark Group
m: +97150 453 5227
t: +9714 517 2003

From: Lindstrand, Malin <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 December 2021 at 6:00 PM
To: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Cc: Alul, Yara <[email-masked]<mailto:[email-masked]>>, Rifai, Mira <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, Shukla, Ankit <[email-masked]<mailto:[email-masked]>>, Derrick Pereira <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC
External email sender, please take precaution.
Hi Sankar,

Our team in KSA spoke to Rahji today however they were not able to provide an update for Landmark specifically. They did acknowledge that they are facing some internal challenges when it comes to processing the refunds causing the delay which they are working on.

I have nonetheless asked our partnership manager in KSA to escalate the matter to the senior management of Al Rahji and that we get an update on this on Sunday.

We are truly sorry for this delay and rest assured that all relevant teams are in touch with Rahji to get this closed at the absolute soonest.

Regards,

Malin Lindstrand
Strategic Account Manager

Mobile: +971 56 4990707
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. signature_236281430]

Helping you do business better
#everyones_happy

From: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 2 December 2021 at 1:30 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>, "Lindstrand, Malin" <[email-masked]<mailto:[email-masked]>>
Cc: "Alul, Yara" <[email-masked]<mailto:[email-masked]>>, "Rifai, Mira" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL] [#549851] Historical Rejected refund transactions - Apple Pay / CC

CAUTION: This email originated from outside of the organization. Do not click links or open attachments unless you can confirm the sender and know the content is safe.

Hi @Lindstrand, Malin<mailto:[email-masked]>,

Can we please get update on these apple pay transactions?
We are getting multiple ministry escalations for the orders already shared with bank to process the refund.

Thanks,
Sankar.

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Date: Wednesday, 1 December 2021 at 1:14 PM
To: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>, Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Cc: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi Harsh,

Any update on Apple Pay transactions ?

Regards,
Malik Ismail
From: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 7:48 PM
To: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Cc: Prince Anand <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>; Derrick Pereira <[email-masked]<mailto:[email-masked]>>; Venkata Burle <[email-masked]<mailto:[email-masked]>>; Suhas Bennikal <[email-masked]<mailto:[email-masked]>>; Martin Lacey <[email-masked]<mailto:[email-masked]>>; Vinay R Kumar <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Turki Alghamdi <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>; Ashish Bumra <[email-masked]<mailto:[email-masked]>>; Neha K <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC

Hi Harsh,

Any update on this request?

Thanks,
Sankar.
From: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Reply-To: Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>>
Date: Sunday, 14 November 2021 at 3:37 PM
To: Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Cc: Prince Anand <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>, Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>, Derrick Pereira <[email-masked]<mailto:[email-masked]>>, Venkata Burle <[email-masked]<mailto:[email-masked]>>, Suhas Bennikal <[email-masked]<mailto:[email-masked]>>, Martin Lacey <[email-masked]<mailto:[email-masked]>>, Vinay R Kumar <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Turki Alghamdi <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Singaravel Perambalam <[email-masked]<mailto:[email-masked]>>, Ashish Bumra <[email-masked]<mailto:[email-masked]>>, Neha K <[email-masked]<mailto:[email-masked]>>, Sankar Thulasimani <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#549851] Historical Rejected refund transactions - Apple Pay / CC

External email sender, please take precaution.
Hi Sankar,

For the attached list of 2481 mada refund transactions from Landmark KSA and Landmark Apple Pay account we have raised it with the bank to process it manually, will get back to you with the claim ID soon.
​
For the below 2 transactions the refund cannot be processed by the bank please read the comment column for more information.
​
For the non-mada transactions we are working on it internally will get back to you on this soon as well.

merchant
date_received
Fort_id
retrieval_reference_number
auth_code
card_number
approved_date
approved_amount
refund_amount
mid
terminal
gateway
brand
merchant_ref_number
Comments
Landmark KSA
11/10/2021
169999990273736086
126411145113
250824
432328******7331
20210921
1088.00
179.00
900000001473
PayFort
Mada
6353367128
Cannot be processed as bank does not support multiple partial refund. A partial refund already processed for this RRN
Landmark KSA
11/10/2021
169999990299424914
129019042227
975102
420132******3169
20211017
1127.00
403.00
900000001473
PayFort
Mada
6360141525
Cannot be processed as bank does not support multiple partial refund. A partial refund already processed for this RRN

Appreciate your patience in the interim.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender.]

Helping you do business better
#everyones_happy

On Thu, 11 Nov at 11:05 AM , Amazon Payment Services Key Accounts <[email-masked]<mailto:[email-masked]>> wrote:
Hi Harsh,

Appreciate if this can be actioned with priority as Landmark WWS is starting next week and we want to have as little backlog as possible before going in to that period.

Many thanks for your support.

Regards,

Malin Lindstrand
Strategic Account Manager

Mobile: +971 56 4990707
Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender. signature_1586276875]

Helping you do business better
#everyones_happy

549851:58665
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549851:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com