Subject: FW: [#554052] Rejected refund transactions - 25 November 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Jan 2022 04:59:43 +0000

Hi All,

FYI

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, January 20, 2022 12:59 PM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>; jennie.james <[email-masked]>
Subject: Re: [#554052] Rejected refund transactions - 25 November 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Hello Neha,
​
Please find the attached file with claim ID and refund processed date. For  the below as updated in back log file ,we will raise manually and confirm.
​

Fort ID
RRN
Auth Code
CardNumber
Date of TRX
Transaction
 amount
Refund
 amount
MID
Terminal#

 (Non-mandatory)
PSP
Channel
Merchant Reference
Merchant Name
Status of Transaction
Comments
169999990309502230
130108174885
001116
506968******6820
20211028
258.75
258.75
900000001473
PayFort
Mada
6362312373
Landmark Apple Pay
Not approved yet by other bank
Waiting for Claim ID
169999990315098504
130616184091
095410
536023******5793
20211102
199.20
199.20
900000001473
PayFort
Mada
6363587954
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990321670070
131315240875
204669
506968******4076
20211109
192.00
192.00
900000001473
PayFort
Mada
6365176647
Landmark Apple Pay
Not approved yet by other bank
Waiting for Claim ID
169999990323337813
131507083296
118840
432328******4140
20211111
184.50
184.50
900000001473
PayFort
Mada
6365608905
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990325455208
131706070291
102917
432328******2515
20211113
112.45
112.45
900000001473
PayFort
Mada
6366155391
Landmark KSA
Processed
Waiting for Claim ID
169999990326259642
131721163329
011417
506968******8939
20211113
59.00
59.00
900000001473
PayFort
Mada
6366362390
Landmark Apple Pay
Waiting for Claim ID
Waiting for Claim ID
169999990328804450
132014141306
197080
432328******4176
20211116
222.00
39.00
900000001473
PayFort
Mada
6366999036
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990329175469
132021182242
041397
506968******8490
20211116
383.80
62.10
900000001473
PayFort
Mada
6367118593
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990330807977
132213158761
263919
432328******0188
20211118
979.00
979.00
900000001473
PayFort
Mada
6367768557
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990331225289
132221206097
015933
432328******7672
20211118
118.00
118.00
900000001473
PayFort
Mada
6367905662
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
​

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 13/01/2022. Refer to the table attached for the Claim IDs.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Thu, 30 Dec, 2021 at 1:32 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Ticket ID: 554052

Hi Neha,

We sincerely apologize for the delay in reverting back to you on the status1 of the mada manual refunds requested by you in this thread.

We understand that this may be creating follow ups from customers and we assure you our teams are following up closely with the acquiring bank to submit the request(s) in the system as soon as possible. As per the acquiring bank, the pending refunds will be submitted to the claims processing system on 29/12/2021 and claim IDs for 1055 transactions for the remaining transactions we are following up with the bank.

For the Al Rajhi bank to Al Rajhi bank refund, they are preparing a voucher to credit the refund to the cardholder's account the customer will be credited by 29th Dec 2021.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

We sincerely apologize for the inconvenience this may cause and remain at your disposal should you have any questions.

1 status refers to whether the mada manual refunds have been submitted by the acquiring bank to the claim processing system.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

554052:58665
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