Subject: FW: [#556059] Rejected refund transactions - 5 December 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 23 Jan 2022 04:55:26 +0000

Hi All,

FYI

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, January 20, 2022 1:27 PM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>
Subject: Re: [#556059] Rejected refund transactions - 5 December 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Ticket ID: 556059

Hi Neha,

​Please find the attached file with claim ID and refund processed date. For the below 4 transactions we are waiting for the Claim IDs.

Fort ID
RRN
Auth Code
CardNumber
Date of TRX
Transaction
 amount
Refund
 amount
MID
Terminal#

 (Non-mandatory)
PSP
Channel
Merchant Reference
Merchant Name
Status of Transaction
Comments
169999990329036072
132018188931
024300
506968******4022
20211116
139.55
139.55
900000001473
PayFort
Mada
6367057681
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990339873033
133022148266
043375
432328******8452
20211126
312.55
312.55
900000001473
PayFort
Mada
6370387898
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990340999684
133121318060
010863
506968******7067
20211127
83.70
83.70
900000001473
PayFort
Mada
6370679748
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990341998427
133216216840
028471
537767******1203
20211128
14997.00
14997.00
900000001473
PayFort
Mada
6370903842
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Thu, 30 Dec, 2021 at 12:49 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hello Neha,

We sincerely apologize for the delay in reverting back to you on the status1 of the mada manual refunds requested by you in this thread.

We understand that this may be creating follow ups from customers and we assure you our teams are following up closely with the acquiring bank to submit the request(s) in the system as soon as possible. As per the acquiring bank, the pending refunds will be submitted to the claims processing system on 29/12/2021 and claim IDs provided as soon as possible.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

We sincerely apologize for the inconvenience this may cause and remain at your disposal should you have any questions.

1 status refers to whether the mada manual refunds have been submitted by the acquiring bank to the claim processing system.
​

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

556059:58665
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