Subject: FW: [#557938] Rejected refund transactions - 12 December 2021 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 23 Jan 2022 04:53:54 +0000

Hi All,

FYI

From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Thursday, January 20, 2022 1:34 PM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>
Subject: Re: [#557938] Rejected refund transactions - 12 December 2021 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Hi LMG Team,

Please find the attached file with claim ID and refund processed date. For the below 19 transactions we are waiting for the Claim IDs.

Fort ID
RRN
Auth Code
CardNumber
Date of TRX
Transaction
 amount
Refund
 amount
MID
Terminal#

 (Non-mandatory)
PSP
Channel
Merchant Reference
Merchant Name
Status of Transaction
Comments
169999990323546394
131510143177
688375
535825******2293
20211111
54.00
54.00
900000001473
PayFort
Mada
6365655231
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990325842457
131714058623
041088
529741******1393
20211113
100.00
81.00
900000001473
PayFort
Mada
6366238575
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990326077678
131718118998
052503
440533******4388
20211113
60.00
60.00
900000001473
PayFort
Mada
6366311140
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990326128310
131719128506
149380
506968******6794
20211113
408.00
408.00
900000001473
PayFort
Mada
6366325064
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990333828753
132516240709
197854
506968******7647
20211121
31.00
31.00
900000001473
PayFort
Mada
6368854382
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990334679366
132612017105
656540
529415******1621
20211122
268.65
20.40
900000001473
PayFort
Mada
6369106964
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990335458035
132707125639
449859
506968******1167
20211123
141.00
82.00
900000001473
PayFort
Mada
6369340501
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990337641944
132902136218
076432
468541******6157
20211125
308.00
308.00
900000001473
PayFort
Mada
6369578164
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990336876509
132811005471
155615
506968******6992
20211124
155.00
155.00
900000001473
PayFort
Mada
6369662080
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990337528769
132821103136
597161
529415******2893
20211124
52.01
41.63
900000001473
PayFort
Mada
6369797791
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990338269116
132914219749
084722
506968******3900
20211125
49.00
49.00
900000001473
PayFort
Mada
6369971832
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990338390372
132916224408
223944
529415******8086
20211125
479.00
479.00
900000001473
PayFort
Mada
6370006553
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990340869092
133119303772
247028
432328******9120
20211127
246.60
73.54
900000001473
PayFort
Mada
6370655304
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990341688184
133212161042
180074
432328******0358
20211128
261.00
99.00
900000001473
PayFort
Mada
6370847372
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990346539859
133614301596
200664
506968******9080
20211202
248.82
223.59
900000001473
PayFort
Mada
6371970111
Landmark Apple Pay
Waiting for other bank approval
Waiting for Claim ID
169999990347912572
133722200740
016230
432328******4429
20211203
24.00
24.00
900000001473
PayFort
Mada
6372335720
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990350247818
134007222078
160972
428671******8445
20211206
552.00
96.00
900000001473
PayFort
Mada
6372912277
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990350997867
134020002244
236414
432328******4429
20211206
24.00
24.00
900000001473
PayFort
Mada
6373029217
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID
169999990351334197
134108059420
124598
432328******4235
20211207
135.90
135.90
900000001473
PayFort
Mada
6373100499
Landmark KSA
Waiting for other bank approval
Waiting for Claim ID

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Thu, 30 Dec, 2021 at 1:04 PM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Ticket ID: 557938

Hi Neha,

Hello Neha,

We sincerely apologize for the delay in reverting back to you on the status1 of the mada manual refunds requested by you in this thread.

We understand that this may be creating follow ups from customers and we assure you our teams are following up closely with the acquiring bank to submit the request(s) in the system as soon as possible. As per the acquiring bank, the pending refunds will be submitted to the claims processing system on 29/12/2021 and claim IDs provided as soon as possible.

For the Al Rajhi bank to Al Rajhi bank refund, they are preparing a voucher to credit the refund to the cardholder's account the customer will be credited by 29th Dec 2021.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

We sincerely apologize for the inconvenience this may cause and remain at your disposal should you have any questions.

1 status refers to whether the mada manual refunds have been submitted by the acquiring bank to the claim processing system.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

557938:58665
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