Subject: RE: LSM back log
From: Mohd Imran <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>
Date: Thu, 20 Jan 2022 13:28:33 +0000

Hi All,

Sharing current backlog, we can see there is an improvement in comparison to last report. However, there are still many tickets that needs to be closed across all groups till Dec-21.

Please resolve and close the backlog, do let us know in case of any further help.

Below is the summary and attached is the detailed report.

KW HC Live Salesman
Ticket count
Live Salesman
Ticket count
LSM KSA Call Center
Ticket count
Month
Previous report
Current report
Month
Previous report
Current report
Month
Previous report
Current report
Aug-21
1
-
Oct-21
1
1
Aug-21
1
-
Sep-21
1
-
Nov-21
6
4
Oct-21
1
1
Nov-21
2
2
Dec-21
83
43
Nov-21
13
6
Dec-21
8
6
Jan-22
367
237
Dec-21
221
80
Jan-22
22
25
Grand Total
457
285
Jan-22
563
534
Grand Total
34
33
Grand Total
799
621

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Saturday, January 15, 2022 11:16 AM
To: Mohd Imran <[email-masked]>
Cc: Manish Kumar <[email-masked]>; Apoorv Joshi <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>; Saurabh Dadu <[email-masked]>; Deeksha Dadu <[email-masked]>
Subject: Re: LSM back log

External email sender, please take precaution.
Hi Imran,

Will do the needful,

Assigning some agents to work on these cases dedicatedly .

Regards
Shakeeb

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Manish Kumar" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Mustehsan Siddiqui" <[email-masked]<mailto:[email-masked]>>, "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>, "Malik Ismail" <[email-masked]<mailto:[email-masked]>>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shababe Quamar" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Deeksha Dadu" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, January 14, 2022 8:12:50 PM
Subject: LSM back log

Hi Team,

Can we quickly look and close all the backlogs across all groups till December-21.

Attached is the backlog dump and below is the summary.

We need immediate action on this and lets close all cases till dec-21.

KW HC Live Salesman
Live Salesman
LSM KSA Call Center
Month
Count of Ticket
Month
Count of Ticket
Month
Count of Ticket
Aug-21
1
Oct-21
1
Aug-21
1
Sep-21
1
Nov-21
6
Oct-21
1
Nov-21
2
Dec-21
83
Nov-21
13
Dec-21
8
Jan-22
367
Dec-21
221
Jan-22
22
Grand Total
457
Jan-22
563
Grand Total
34
Grand Total
799

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com