Subject: FW: [#563797] Rejected refund transactions - 2 January 2022 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 20 Jan 2022 04:14:16 +0000

Hi All,

FYI

Regards,
From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Wednesday, January 19, 2022 6:44 PM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>; Malik Ismail <[email-masked]>; Mustehsan Siddiqui <[email-masked]>; Derrick Pereira <[email-masked]>; Venkata Burle <[email-masked]>; Suhas Bennikal <[email-masked]>; Martin Lacey <[email-masked]>; [email-masked]; Vinay R Kumar <[email-masked]>; [email-masked]; [email-masked]; Turki Alghamdi <[email-masked]>; [email-masked]; Sankar Thulasimani <[email-masked]>; jennie.james <[email-masked]>
Subject: Re: [#563797] Rejected refund transactions - 2 January 2022 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Hello Neha,

The bank confirmed that they have submitted the refund requests mentioned in this thread to the claims processing system on 13/01/2022. Refer to the table attached for the Claim ID.

You may inform cardholders to expect the amount to appear in their account within 14 calendar days.

Should the cardholder have follow up questions, please inform them to share the Claim ID and Auth Code with their issuing bank for updates.

Should you have any questions, we are happy to support

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
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On Sat, 15 Jan at 11:07 AM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Ticket ID: 563797

Hi Neha,

Good morning!

Please find the attached file for the latest update regarding the 1265 transactions.

The refund have been processed on 13-01-2022 as per the bank's confirmation. We have asked them to share the CLAIM IDs as soon as it's made available to them.

Best regards,
​
Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

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Helping you do business better
#everyones_happy
563797:58665
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