Subject: RE: [#3772711] - Returns
From: Yahia Taha <[email-masked]>
To: Saurabh Dadu <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Syed Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>, Karim Asklany <[email-masked]>, Nour Hanayneh <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>
Date: Wed, 19 Jan 2022 11:40:15 +0000

@Saurabh Dadu<mailto:[email-masked]> please advise.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah <[email-masked]>
Sent: Wednesday, January 19, 2022 1:15 PM
To: Yahia Taha <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>; Nada Hattar <[email-masked]>; Raneem Alqutub <[email-masked]>; Mohammad Tarabishi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Landmark Group <[email-masked]>; Karim Asklany <[email-masked]>; Saurabh Dadu <[email-masked]>; Nour Hanayneh <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: Re: [#3772711] - Returns

External email sender, please take precaution.
Hi Yahia.

To inform you that all agents does not have global access on fresh desk they can not see crystal tickets by their end.
If we need to apply the below, we need approval to give global access to all agents.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Rozan Abdelraziq" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Mohammad Tarabishi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "syed ataullah" <[email-masked]<mailto:[email-masked]>>
Cc: "Landmark Group" <[email-masked]<mailto:[email-masked]>>, "Karim Asklany" <[email-masked]<mailto:[email-masked]>>, "Saurabh Dadu" <[email-masked]<mailto:[email-masked]>>, "Nour Hanayneh" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Karim Asklany" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 8:42:30 PM
Subject: RE: [#3772711] - Returns

Dear team,

Please guide your team before creating any FD ticket they need to search by order number if there is existing ticket then they need to follow up on it only no need for new ticket.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Landmark Group <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 4:48 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3772711] - Returns

External email sender, please take precaution.
Hi Yahia,

Same ticket we got from Crystal and LSM.

3772711
3668997

Best Regards
Karim Asklany
Landmark Group
Customer Service Executive-Supply Chain
Ext: 3702
On Sun, 16 Jan at 4:55 PM , Malek Hosan <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team.

Returns reached WH but the refund was not processed.
Please check and update.

Order: 6371545932
AWB: 47354001166

Thanks&Regards.
The Support Team.
[Image removed by sender.]

3772711:1125156
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com