Subject: Re: [#3772711] - Returns
From: Syed Ataullah <[email-masked]>
To: yahia taha <[email-masked]>
Cc: Rozan Abdelraziq <[email-masked]>, Nada Hattar <[email-masked]>, Raneem Alqutub <[email-masked]>, Mohammad Tarabishi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Landmark Group <[email-masked]>, Karim Asklany <[email-masked]>, Saurabh Dadu <[email-masked]>, Nour Hanayneh <[email-masked]>, "HB.CCCKSA" <[email-masked]>
Date: Wed, 19 Jan 2022 03:14:42 -0700 (MST)

Hi Yahia. 

To inform you that all agents does not have global access on fresh desk they can not see crystal tickets by their end. 
If we need to apply the below, we need approval to give global access to all agents. 

Thanks&Regards 

Syed Ataullah 
LiveSalesman & CherryE-commerceServices Pvt Ltd 
Cell: +91 7037667652 

From: "yahia taha" <[email-masked]> 
To: "Rozan Abdelraziq" <[email-masked]>, "Nada Hattar" <[email-masked]>, "Raneem Alqutub" <[email-masked]>, "Mohammad Tarabishi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "syed ataullah" <[email-masked]> 
Cc: "Landmark Group" <[email-masked]>, "Karim Asklany" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Nour Hanayneh" <[email-masked]>, "HB.CCCKSA" <[email-masked]>, "Karim Asklany" <[email-masked]> 
Sent: Tuesday, January 18, 2022 8:42:30 PM 
Subject: RE: [#3772711] - Returns 

Dear team, 

Please guide your team before creating any FD ticket they need to search by order number if there is existing ticket then they need to follow up on it only no need for new ticket. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Landmark Group <[email-masked]> 
Sent: Tuesday, January 18, 2022 4:48 PM 
To: Yahia Taha <[email-masked]> 
Subject: Fwd: [#3772711] - Returns 

External email sender, please take precaution. 

Hi Yahia, 

Same ticket we got from Crystal and LSM. 

3772711 

3668997 

Best Regards 

Karim Asklany 

Landmark Group 

Customer Service Executive-Supply Chain 

Ext: 3702 

On Sun, 16 Jan at 4:55 PM , Malek Hosan <[email-masked]> wrote: 

Hi Team. 

Returns reached WH but the refund was not processed. 

Please check and update. 

Order: 6371545932 

AWB: 47354001166 

Thanks&Regards. 

The Support Team. 

3772711:1125156 
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