Subject: RE: INC1251986- Unable to return 6377528927 Online order
From: Yahia Taha <[email-masked]>
To: Mohammad Tarabishi <[email-masked]>, Crys_HBKSA <[email-masked]>, Nada Hattar <[email-masked]>, syed ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Homeboxmanager Cpr4 <[email-masked]>, Nabeel Haji <[email-masked]>, Poovanna KBelliyappa <[email-masked]>, Agha Rayees <[email-masked]>, HB.CCCKSA <[email-masked]>, "Siva Kumar (TCS)" <[email-masked]>, Homeboxcrm Cpr4 <[email-masked]>
Date: Tue, 18 Jan 2022 15:43:01 +0000

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Homeboxcrm Cpr4 <[email-masked]>
Sent: Tuesday, January 18, 2022 6:41 PM
To: Siva Kumar (TCS) <[email-masked]>
Cc: Homeboxmanager Cpr4 <[email-masked]>; Nabeel Haji <[email-masked]>; Poovanna KBelliyappa <[email-masked]>; Agha Rayees <[email-masked]>; HB.CCCKSA <[email-masked]>
Subject: RE: INC1251986- Unable to return 6377528927 Online order

Item returned. Please close the ticket.

Reading Mr.Yahya
Maybe customer will contact call center. We return his item 5 separate invoices.
Kindly inform same.

Regards,
Ihsan.

From: Siva Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 5:25 PM
To: Homeboxcrm Cpr4 <[email-masked]<mailto:[email-masked]>>
Cc: Homeboxmanager Cpr4 <[email-masked]<mailto:[email-masked]>>; Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>; Agha Rayees <[email-masked]<mailto:[email-masked]>>
Subject: RE: INC1251986- Unable to return 6377528927 Online order

Hi Ihsan

Try return one qty in one invoice. Prepare separate invoices for each qty.

This is some kind of restrictions for Online returns.

Thanks & Regards,
G.Sivakumar (TCS)
IT Support - ER & ORPOS
Tel: +966 (11) 207 8292 Extn: 3566, Mobile: +966 56 400 8861
Email: [email-masked]<mailto:[email-masked]>
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

From: Homeboxcrm Cpr4 <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, January 18, 2022 5:07 PM
To: Siva Kumar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Homeboxmanager Cpr4 <[email-masked]<mailto:[email-masked]>>; Nabeel Haji <[email-masked]<mailto:[email-masked]>>; Hbriyadh Warehouse <[email-masked]<mailto:[email-masked]>>; Poovanna KBelliyappa <[email-masked]<mailto:[email-masked]>>
Subject: INC1251986- Unable to return 6377528927 Online order

Dear Mr.Siva,

Unable to return above online order. Customer wants to return 5 Items but POS accept to return only 1 item.

Regards,
Ihsan.

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