Subject: RE: 29008201869620200221 #صيانه
From: Kalyan Khadka <[email-masked]>
To: Yahia Taha <[email-masked]>, Syed Ataullah <[email-masked]>
Cc: Raneem Alqutub <[email-masked]>, Nada Hattar <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Shamsheer Musthafa <[email-masked]>, Crys_HBKSA <[email-masked]>, AmirKhan <[email-masked]>, Mujahid Abdul <[email-masked]>, Bratindra Mukherjee <[email-masked]>, arnel ferfas <[email-masked]>, hblsmksa <[email-masked]>, HB.CCCKSA <[email-masked]>, Hasan Razakhan <[email-masked]>, Andalus Hbma <
Date: Tue, 18 Jan 2022 13:08:03 +0000

Dear @Yahia Taha<mailto:[email-masked]>,

Below customer does not allow team to visit, also customer intention is only to return item, report was submitted before.

It was billed as SSD. I recommend you to co-ordinate with respective store manager further solution.

I also called the customer, and he was very rude, if he agreed to visit inspection team he will create a problem.

Hence, requesting you to communicate with store team and let store team visit to customer.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Yahia Taha <[email-masked]>
Sent: Thursday, January 13, 2022 4:26 PM
To: Syed Ataullah <[email-masked]>; Kalyan Khadka <[email-masked]>
Cc: Raneem Alqutub <[email-masked]>; Nada Hattar <[email-masked]>; Andalus Shopmanagerhb <[email-masked]>; Shamsheer Musthafa <[email-masked]>; Crys_HBKSA <[email-masked]>; AmirKhan <[email-masked]>; Mujahid Abdul <[email-masked]>; Bratindra Mukherjee <[email-masked]>; arnel ferfas <[email-masked]>; hblsmksa <[email-masked]>; HB.CCCKSA <[email-masked]>; Hasan Razakhan <[email-masked]>; Andalus Hbma <[email-masked]>; Andalus Hbrtl <[email-masked]>
Subject: RE: 29008201869620200221 #صيانه

I called him personally and informed will send maintenance team once again

@Kalyan Khadka<mailto:[email-masked]>please revert.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Syed Ataullah [email-masked]<mailto:[email-masked]>
Sent: Thursday, January 13, 2022 4:22 PM
To: Yahia Taha [email-masked]<mailto:[email-masked]>
Cc: Raneem Alqutub <[email-masked]<mailto:[email-masked]>>; Nada Hattar <[email-masked]<mailto:[email-masked]>>; Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; hblsmksa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Hasan Razakhan <[email-masked]<mailto:[email-masked]>>; Andalus Hbma <[email-masked]<mailto:[email-masked]>>; Andalus Hbrtl <[email-masked]<mailto:[email-masked]>>
Subject: Re: 29008201869620200221 #صيانه

External email sender, please take precaution.
Hi Yahia.

Please have a look into this matter, cx is not agree with the report, he is asking refund, he was promised about maintenance of that leg by Store manager at the time of purchasing, now every day he is writing bad review on social media.
Please do the needful regarding this as exceptional case. and keep us posted accordingly.

Thanks&Regards

Syed Ataullah
LiveSalesman & CherryE-commerceServices Pvt Ltd
Cell: +91 7037667652

________________________________
From: "yahia taha" <[email-masked]<mailto:[email-masked]>>
To: "Raneem Alqutub" <[email-masked]<mailto:[email-masked]>>, "Nada Hattar" <[email-masked]<mailto:[email-masked]>>, "Andalus Shopmanagerhb" <[email-masked]<mailto:[email-masked]>>
Cc: "Shamsheer Musthafa" <[email-masked]<mailto:[email-masked]>>, "Crys_HBKSA" <[email-masked]<mailto:[email-masked]>>, "AmirKhan" <[email-masked]<mailto:[email-masked]>>, "Mujahid Abdul" <[email-masked]<mailto:[email-masked]>>, "Bratindra Mukherjee" <[email-masked]<mailto:[email-masked]>>, "arnel ferfas" <[email-masked]<mailto:[email-masked]>>, "Kalyan Khadka" <[email-masked]<mailto:[email-masked]>>, "hblsmksa" <[email-masked]<mailto:[email-masked]>>, "Crys_HBKSA" <[email-masked]<mailto:[email-masked]>>, "HB.CCCKSA" <[email-masked]<mailto:[email-masked]>>, "Hasan Razakhan" <[email-masked]<mailto:[email-masked]>>, "Andalus Hbma" <[email-masked]<mailto:[email-masked]>>, "Andalus Hbrtl" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 6:21:19 PM
Subject: RE: 29008201869620200221 #صيانه

@Raneem Alqutub<mailto:[email-masked]> kindly arrange to call the customer and update below inspection feedback.

@Andalus Shopmanagerhb<mailto:[email-masked]> dear store team FYI in case customer visit your store.

Best Regards
Yahia Taha
Customer Care Team Leader - Home box
800-1110888
Ext: 3457
Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia
www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0>
[lg][hb]

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, November 23, 2021 3:36 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29008201869620200221 #صيانه

Dear @Yahia Taha<mailto:[email-masked]>,

Regarding below trail mail, we sent our team for inspection and reports as follows:

  *   The subjected order was delivered on 23-Feb-2021.
  *   As per team there is damaged in left side and one leg of Valentina 3-Seater Sofa Bed W/5 Cushions-Mint Green.
  *   It seems customer change its place dragging it or someone jump over it.
  *   It is misuse by the customer.
  *   It has already been 21 months since the delivery done.
  *   As per confirmation from workshop the left side can be repair but cannot repair the legs of the sofa.
  *   To close the issue, we need to change 1 leg but the legs not available in entire KSA.
  *   Since leg is unable to repair, there is no benefit repairing the left part only.
  *   Attached pictures and video is for your reference.
  *   Item was billed as SSD.
  *   Item id 159738858 Valentina 3 Seater Sofa Bed W/5 Cushions-Mint Green-
  *   Stock in SOH “0”
  *   Customer wants to repair or replace the item.
  *   Kindly advise further.

Thanks & Regards,
Kalyan Khadka
Email:- [email-masked]<mailto:[email-masked]>
Home-HDO
Ext-2311
Concept Warehouse Jeddah –Al Khomrah
 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>
[lg]

From: Kalyan Khadka
Sent: Saturday, November 20, 2021 2:02 PM
To: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: RE: 29008201869620200221 #صيانه

Hi team.

We will send team tomorrow to check the issue

From: Crys_HBKSA <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, November 20, 2021 12:25 PM
To: AmirKhan <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; Mujahid Abdul <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; arnel ferfas <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>
Subject: 29008201869620200221 #صيانه

External email sender, please take precaution.

Dear team,

 CCC manager approved the maintenance but no one has contacted the customer yet

Please check and advice

Order No:29008201869620200221

CRM:3296387

Best Regards,

Asif Mohdyusuf [email-masked]<mailto:[email-masked]>

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#3374946] - بدء الاستخدام
From: Kalyan Khadka <[email-masked]>
To: ismail.sayed <[email-masked]>, Andalus Shopmanagerhb <[email-masked]>, Yahia Taha <[email-masked]>, AmirKhan <[email-masked]>, Andalus Hbma <[email-masked]>, Andalus Hbrtl <[email-masked]>, Fouzi Alharthi <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>, HB.CCCKSA <[email-masked]>, Home Box <[email-masked]>, Bratindra Mukherjee <[email-masked]>, Bathushan Shahul Hameed <[email-masked]>
Date: Sun, 16 Jan 2022 11:07:37 +0000

Dear sir,

We already reject the complaint as it was misused and about to expire the warranty period as well, but customer is sending picture of invoice copy where he has mention something in Arabic.

Below is the written note from customer,

He already complaint in COC more than once.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-HDO

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: ismail.sayed <[email-masked]>
Sent: Sunday, January 16, 2022 12:38 PM
To: Kalyan Khadka <[email-masked]>; Andalus Shopmanagerhb <[email-masked]>; Yahia Taha <[email-masked]>; AmirKhan <[email-masked]>; Andalus Hbma <[email-masked]>; Andalus Hbrtl <[email-masked]>; Fouzi Alharthi <[email-masked]>
Cc: Shamsheer Musthafa <[email-masked]>; HB.CCCKSA <[email-masked]>; Home Box <[email-masked]>; Bratindra Mukherjee <[email-masked]>; Bathushan Shahul Hameed <[email-masked]>
Subject: RE: [#3374946] - بدء الاستخدام

Dear Kalyan,

Please go as per technical report ,if our team says its by mishandling from customer side why we should repair in 1st case ? next month it will be almost 2 year from the date of purchase . does customer has anything in writing which he is claiming since the time of delivery product was having issue.

Mohammed Ismail Sayed

Regional Concept Business Head (RCBH)

Home Box – West & South

Phone: +966 568723471 Tel: +96611 26921223 Ext: 1540

Emai:- [email-masked]<mailto:[email-masked]>
Landmark Arabia | PO Box 23679 | Jeddah 21436 | Saudi Arabia
www.homeboxstores.com | www.landmarkgroup.com

From: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, January 16, 2022 11:55 AM
To: Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Andalus Hbma <[email-masked]<mailto:[email-masked]>>; Andalus Hbrtl <[email-masked]<mailto:[email-masked]>>; Fouzi Alharthi <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; ismail.sayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3374946] - بدء الاستخدام
Importance: High

Dear @Andalus Shopmanagerhb<mailto:[email-masked]>,

Could you please look into this and revert to @Fouzi Alharthi<mailto:[email-masked]> for further closing of MOC complaint?

We had already visited twice and as per team the reports as follows.

Pls treat this on priority

*       The subjected order was delivered on 23-Feb-2020.
*       As per team there is damaged in left side and one leg of Valentina 3-Seater Sofa Bed W/5 Cushions-Mint Green.
*       It seems customer change its place dragging it or someone jump over it.
*       It seems more like misuse by the customer.
*       But customer does not convince with it and claiming that the issue was since at the time of delivery.
*       Since item was delivered from store (SSD), we don’t know what the item status of the product was
*       As per confirmation from workshop the left side can be repair but cannot repair the legs of the sofa.
*       To close the issue, we need to change 1 leg but the legs not available in entire KSA.
*       Since leg is unable to repair, there is no benefit repairing the left part only.
*       Attached pictures and video is for your reference.
*       Item was billed as SSD.
*       Item id 159738858 Valentina 3 Seater Sofa Bed W/5 Cushions-Mint Green-
*       Stock in SOH “0”
*       Customer wants to repair or replace the item.
*       Kindly advise further.

Thanks & Regards,

Kalyan Khadka

Email:- [email-masked]<mailto:[email-masked]>
Home-HDO

Ext-2311

Concept Warehouse Jeddah –Al Khomrah

 | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CKalyan.Khadka%40landmarkgroup.com%7C61c73b6a601b438e8f6a08d811ae6560%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637278788005584354&sdata=rFc9%2Fvs5ZzkyBgsOr3mKl142%2BnJgp8IG31Pqcxnwgtk%3D&reserved=0>

From: Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 09, 2021 7:37 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Andalus Hbma [email-masked]<mailto:[email-masked]>; Andalus Hbrtl [email-masked]<mailto:[email-masked]>
Cc: Shamsheer Musthafa [email-masked]<mailto:[email-masked]>; HB.CCCKSA [email-masked]<mailto:[email-masked]>; Home Box [email-masked]<mailto:[email-masked]>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; ismail.sayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3374946] - بدء الاستخدام

@Andalus Hbrtl<mailto:[email-masked]> Nazreen please check

  _____

From: Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 7:32 PM
To: Yahia Taha <[email-masked]<mailto:[email-masked]>>; Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Andalus Hbma <[email-masked]<mailto:[email-masked]>>; Andalus Hbrtl <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; ismail.sayed <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#3374946] - بدء الاستخدام

@Kalyan Khadka<mailto:[email-masked]> Please check below issue

  _____

From: Yahia Taha <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 6:25 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Andalus Shopmanagerhb <[email-masked]<mailto:[email-masked]>>; Andalus Hbma <[email-masked]<mailto:[email-masked]>>; Andalus Hbrtl <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>; Home Box <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Bathushan Shahul Hameed <[email-masked]<mailto:[email-masked]>>; ismail.sayed <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#3374946] - بدء الاستخدام

Dear Kalyan & Anas

Please check and revert.

Cx is saying that this is not stared now, this issue is already with the item from the day of delivery even he mentioned that while accepting the item, and he was promised  by store manager that

He will get maintenance service on it

Best Regards

Yahia Taha

Customer Care Team Leader - Home box

800-1110888

Ext: 3457

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia

www.homeboxstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=04%7C01%7CAndalus.ManagerHB%40landmarkgroup.com%7Ca0840e9d54584d3a65f208d9bb2818e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637746603150866114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=7%2F7TmAhrzhLaGmnnKUJcNuZr%2FyuECMB%2FnkN9EiXiV3Y%3D&reserved=0> | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAndalus.ManagerHB%40landmarkgroup.com%7Ca0840e9d54584d3a65f208d9bb2818e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637746603150866114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mbpBbVKaWnIjHiQnb3Jy0CrXLlRNEplm1n1mIYGRtSQ%3D&reserved=0>

From: Home Box <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, December 9, 2021 6:19 PM
To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#3374946] - بدء الاستخدام

External email sender, please take precaution.

Hi Yahia,

Please have a look into this, and confirm what can we do for this cx.  as per Kalyana product is non repairable.

Regards

Syed

   On Sat, 4 Dec at 9:15 PM , Kalyan.khadka <[email-masked]<mailto:[email-masked]>> wrote:

   Dear team,

   Maintenance service is still there, if the item is repairable, we are always ready to repair.

   Since the item is not repairable and stated as misuse then we cannot do anything.

   Dear @Yahia Taha<mailto:[email-masked]>,

   Pls advise what is the next steps? The product is not repairable and customer is keep on complaining @Home Box<mailto:[email-masked]>

   Thanks & Regards,

   Kalyan Khadka

   Email:- [email-masked]<mailto:[email-masked]>
   Home-HDO

   Ext-2311

   Concept Warehouse Jeddah –Al Khomrah

    | www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAndalus.ManagerHB%40landmarkgroup.com%7Ca0840e9d54584d3a65f208d9bb2818e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637746603150866114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mbpBbVKaWnIjHiQnb3Jy0CrXLlRNEplm1n1mIYGRtSQ%3D&reserved=0>

      From: Home Box <[email-masked]<mailto:[email-masked]>>
      Sent: Friday, December 03, 2021 1:22 PM
      To: Kalyan Khadka <[email-masked]<mailto:[email-masked]>>; AmirKhan <[email-masked]<mailto:[email-masked]>>; Bratindra Mukherjee <[email-masked]<mailto:[email-masked]>>; Yahia Taha <[email-masked]<mailto:[email-masked]>>; Hamza Nouri Ahmad Abu Azzam <[email-masked]<mailto:[email-masked]>>
      Cc: Shamsheer Musthafa <[email-masked]<mailto:[email-masked]>>; HB.CCCKSA <[email-masked]<mailto:[email-masked]>>
      Subject: Fwd: [#3374946] - بدء الاستخدام

      External email sender, please take precaution.

      Hi Team.

      Invoice no. 29008201869620200221

      Cx is saying that this is not stared now, this issue is already with the item from the day of delivery even he mentioned that while accepting the item, and he was promised  by store manager that he will get maintenance service on it. Please recheck and consider on it, as he threatening to raise a complaint to MOC.

      3374946:1125156

      This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CAndalus.ManagerHB%40landmarkgroup.com%7Ca0840e9d54584d3a65f208d9bb2818e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637746603150866114%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=mbpBbVKaWnIjHiQnb3Jy0CrXLlRNEplm1n1mIYGRtSQ%3D&reserved=0>

      3374946:1125156