Subject: Re: Arabic Language Test - Issam Tantori
From: Shakeeb Arsalan <[email-masked]>
To: Ashish Dabral <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>
Date: Tue, 18 Jan 2022 02:05:04 -0700 (MST)

Hi Ashish, 

Native, To be considered. 

Regards 
Shakeeb 

From: "Ashish Dabral" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]> 
Sent: Tuesday, January 18, 2022 1:47:50 PM 
Subject: Fwd: Arabic Language Test - Issam Tantori 

Hi Shakeeb, 

Can you please evalatue this test? 

Regards, 
Ashish Dabral 

From: "Issam Tantori" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Deeksha" <[email-masked]>, "kareem khan" <[email-masked]> 
Sent: Monday, January 17, 2022 10:00:32 PM 
Subject: Arabic Language Test - Issam Tantori 

	
	
			Foreign Language Screening Test 
		Name 	Issam Tantori / (+91) 9971347139 / [email-masked] 
Whats your first language 	Arabic 
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi dear customer, 

Thank you for shopping with us 

We apologize for the inconvenience you have faced. 

We would like to inform you that our shipping partner tried to deliver your order on 11/01/2021, however due to a mistake in your addres, the order has been dealed, so kindly share with us your correct address to complete the delivery. 

Feel free to get in touch with us for any assistance. 

The customer service team 

مرحباً عزيزي العميل 

شكرا على تواصلكم معنا 

نعتذر عن الإزعاج والتأخير الذي تسببنا به لحضرتك 

بخصوص توصيل طلبكم المتضمن حقيبه اليد، نود إعلامكم انه للأسف تم حصول تأخير في توصيل طلبكم وذلك لوجود خطأ في عنوانكم المزود لفريق الشحن، لذلك نطلب من حضرتكم تزويدنا بالعنوان 
الكامل للقيام بتقديمه لفريقنا لإيصال الطلب بأسرع وقت ممكن 

لا تترد في التواصل معنا في حال الحاجه لأي مساعده 

فريق دعم العملاء 

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Thanks for reaching out to us and giving us the opportunity to serve you. 

We sincerely apologize for any inconvenience caused however, we request you to pleas share with us an image of the cabinet showing the scratches, so that we can investigate further and assist you. 

Kindly note: according to your request you will find the process to initiating the return. 

We are looking forward to hear from you soon. 

Your friends, 
Homebox Team 

مرحبا عبد الله 

شكرا لتواصلك معنا 

نحن نعتذر عن الازعاج الحاصل بخصوص استلامك المنتج وتركيبه على هذه الحالة 

يرجى من حضرتك تزويدنا بالصور التي تظهر الضرر الحاصل بالمنتج وسنقوم بدورنا برفعها للقسم المعني للمراجعة والتحقيق وحل القضية بالشكل الذي ينال رضاكم 

سنقوم ب تزويدكم بالمعلومات بأسرع وقت ممكن 

يمكنكم الاطلاع على شروط وسياسة الارجاع الخاصة ب منتجاتنا وفق الرابط التالي 

لا تتردد في التواصل معنا في حال وجود اي استفسارات آخرى 

فريق دعم العملاء _ هوم بوكس