Subject: Re: [#3693504] - Conversation with د/نشات فاطمة عبد القادر escalate to amani
From: Shakeeb Arsalan <[email-masked]>
To: Yahia Taha <[email-masked]>
Cc: Home Box <[email-masked]>, "HB.CCCKSA" <[email-masked]>, syed ataullah <[email-masked]>, Saurabh Dadu <[email-masked]>
Date: Tue, 18 Jan 2022 00:40:37 -0700 (MST)

Hi Yahia, 

Well noted, 

The feedback will be conveyed. 

Regards 
Shakeeb 

From: "Yahia Taha" <[email-masked]> 
To: "Home Box" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "HB.CCCKSA" <[email-masked]>, "syed ataullah" <[email-masked]>, "Saurabh Dadu" <[email-masked]> 
Sent: Tuesday, January 18, 2022 11:43:09 AM 
Subject: RE: [#3693504] - Conversation with د/نشات فاطمة عبد القادر escalate to amani 

[ mailto:[email-masked] | @Shakeeb Arsalan ] please guide. 

Best Regards 

Yahia Taha 

Customer Care Team Leader - Home box 

800-1110888 

Ext: 3457 

Riyadh Gallery Mall I PO Box 91861 | Riyadh 11643 l Saudi Arabia 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.homeboxstores.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960986330&sdata=CzDg2vAtQD5CTi%2Bv9vKUiECOF5VcIbuwGzDWImDgzd0%3D&reserved=0 | www.homeboxstores.com ] | [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Cyahia.taha%40landmarkgroup.com%7Cec28e3c31ccf444c531008d85f08dafa%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637363838960996327&sdata=1M6qxxiDpPF8W8JPP0QPEQUfhqD3HGw%2BSIsCuXQLGI8%3D&reserved=0 | www.landmarkgroup.com ] 

From: Home Box <[email-masked]> 
Sent: Monday, January 17, 2022 10:21 PM 
To: Amani Aldossary <[email-masked]>; Hamza Nouri Ahmad Abu Azzam <[email-masked]> 
Cc: Yahia Taha <[email-masked]>; HB.CCCKSA <[email-masked]> 
Subject: Fwd: [#3693504] - Conversation with د/نشات فاطمة عبد القادر escalate to amani 

External email sender, please take precaution. 

Hi team, 

Order is not pulling up on CRM, 

Order number:29016201367620200206 

Customer is complaining Damage item which placed on 6 Feb 2020, but details not found on CRM, kindly check, 

thanks &regards 
The Support Team 

On Thu, 30 Dec, 2021 at 11:18 PM , Home Box <[email-masked]> wrote: 

Please take a look at ticket [ https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3693504 | #3693504 ] raised by Nishat ([email-masked]). 

​ 

​Hi team, 

​ 

Order is not pulling up on CRM, 

Order number:29016201367620200206 

Customer is complaining Damage item which placed on 6 Feb 2020, but details not found on CRM, kindly check, 

​ 

​ 

thanks &regards 
The Support Team 

BQ_BEGIN

On Thu, 30 Dec at 7:42 PM , Nishat <[email-masked]> wrote: 

د/نشات فاطمة عبد القادر 

5 

04:07 PM, 30th Dec 

	

New 

شكراً لك على تواصلك مع هوم بوكس ، لمساعدتك بشكل أفضل ، يرجى اختيار اللغه المفضله للتحدث :: 
1 العربية 
2 الإنجليزية 

04:07 PM, 30th Dec 

	

New 

Thank you for contacting Homebox, to help us serve you better, please reply with digit corresponding to your prefered language: 
1 for Arabic 
2 for English 

04:07 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

2 

04:07 PM, 30th Dec 

	

New 

To help us help you better, please reply with single digit corresponding to your nature of question today 
1 - For help placing a new order 
2 - Offers and Promotions 
3 - To check order or delivery status 
4 - For questions about returns or refund 
5 - For complaints 
6 - Check Store Locations 

Please reply with only a single digit corresponding to the option 

04:07 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

5 

04:07 PM, 30th Dec 

	

New 

Please select one of the options from below. 
1 for warranty related questions 
2 for product quality complaint 
3 for other complaints 

04:07 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

2 

04:07 PM, 30th Dec 

	

New 

Please give us your 10 Digit Order number starting wih 6 if you placed your order on our website, or 20 Digit Invoice number if you placed your order in store 

04:07 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

29016201367620200206 

04:08 PM, 30th Dec 

	

New 

Please wait, you will be assisted shortly. 

04:08 PM, 30th Dec 

	

New 

Please describe your query in detail. If necessary please also send us any pictures. Be sure to include your Invoice or Order number. One of our representatives will respond to you shortly. 

04:08 PM, 30th Dec 

	

New 

Given the high number of messages we are currently receiving, we are experiencing high wait time. We will get back to you shortly. Please be sure to describe your query in detail. Thank you for your cooperation. 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

The sofa with recliner which I had purchased on Feb 2020 has issues on the fabric and it is just sunk low with middle sofa levelled up compared to right and left.. Also the sponge inside started to reveal 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

I had placed complaint even in 2020 when recliner wasn't opening 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

But they just fixed that issue and told if any more issues they would replace it 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

So please take this sofa with recliner and do the needful or change 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

04:08 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

05:38 PM, 30th Dec 

	

naji 

I do apologise for any inconvenience caused. 

07:02 PM, 30th Dec 

	

naji 

kindly send the invoice picture or your registered mobile number 

07:02 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

0534505668 

07:03 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

07:04 PM, 30th Dec 

	

د/نشات فاطمة عبد القادر 

07:04 PM, 30th Dec 

	

naji 

I do apologise for any inconvenience caused. We try and maintain a very high level of service/products. 
This is definitely not in keeping with our standards. 

07:31 PM, 30th Dec 

	

naji 

kindly share your email 

07:32 PM, 30th Dec 

	

naji 

Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you. 

07:32 PM, 30th Dec 

	

naji 

kindly share your email 

07:41 PM, 30th Dec 

	

View conversation in [ https://web.freshchat.com/a/224106425474082/inbox/open/0/conversation/565373602544692 | 
Freshchat ] 

BQ_END

3693504:1125156 
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