Subject: FW: [#564615] Rejected refund transactions - 5 January 2022 ("Landmark KSA" and Landmark Apple Pay")
From: Malik Ismail <[email-masked]>
To: Escalations Dxbteam <[email-masked]>, Ali Mkhaimer <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 17 Jan 2022 06:39:38 +0000

Hi Team,

FYI

Regards,
Malik
From: Amazon Payment Services Key Accounts <[email-masked]>
Sent: Saturday, January 15, 2022 11:15 AM
To: Sankar Thulasimani <[email-masked]>
Cc: Suhas Bennikal <[email-masked]>; Malik Ismail <[email-masked]>; [email-masked]; jennie.james <[email-masked]>; [email-masked]
Subject: Re: [#564615] Rejected refund transactions - 5 January 2022 ("Landmark KSA" and Landmark Apple Pay")

External email sender, please take precaution.
Ticket ID: 564615

Hi Sankar,
​<https://amazonpaymentservices.freshdesk.com/a/tickets/563797>
Good morning!
​
Please find the attached file for the latest update regarding the 598 transactions.
​
The bank confirmed that the refunds have been processed in the system on 13-01-2022.
​
We have asked them to share with us the CLAIM IDs s soon as it's available from their end.
​
Thanks and best regards,

Jovelyn Vicencio
Operations Analyst

Phone: +971 4573 9800 (Option 2)
Email:[email-masked] <https://amazonpaymentservices.freshdesk.com/a/tickets/[email-masked]>

[Image removed by sender. Logo]

Helping you do business better
#everyones_happy
On Thu, 6 Jan at 10:54 AM , Amazon Payment Services Key Accounts <[email-masked]> wrote:
Hi Sankar and team,

Thank you for contacting Amazon Payment Services.

For the attached list of 23 transactions, we cannot process the refund as for these RRN the refund is already processed once and as per bank they can only process the refund once.

We confirm for the attached 598 transactions we have raised the request to the acquiring bank who in turn will submit the manual refund request to Saudi Payments. We will revert back to you once the acquiring bank has raised the request for processing.

Upon receiving the confirmation from the acquiring bank, the expected time it will take for the funds to be credited in the cardholders’ account is up to 14 calendar days from the day the acquiring bank submitted the refund request.

If you have settled the refund request(s) with your customer(s) already, please (1) inform us immediately so that we can communicate this to the acquiring bank to stop the manual refund request raised and (2) ensure that you obtain and retain clear documentation from your customer regarding proof of settlement. Please note that the mada rules prescribe a certain refund flow for mada transactions whereby refunds must be processed to the original payment method. It is your responsibility to comply with these requirements as applicable to merchants.

Should you have any questions, we are happy to support.

For more information on our Frequently Asked Questions, please visit our website<https://paymentservices.amazon.com/support-center/faq>.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

Helping you do business better
#everyones_happy

On Wed, 5 Jan at 4:59 PM , Sankar Thulasimani <[email-masked]> wrote:
Hi Harsh,

Please find the consolidated rejected transactions till 4th Jan 2022.

Also, can you please add below 3 email ids in the daily list and remove [email-masked]<mailto:[email-masked]> ? Going forward the reconciliation activity will be carried out by Jennie & Reshmaa from my team.

  1.  [email-masked]<mailto:[email-masked]>
  2.  [email-masked]<mailto:[email-masked]>
  3.  [email-masked]

Thanks,
Sankar.
From: Amazon Payment Services Key Accounts <[email-masked]>
Date: Wednesday, 5 January 2022 at 11:57 AM
To: Neha K <[email-masked]>
Cc: Prince Anand <[email-masked]>, Malik Ismail <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Derrick Pereira <[email-masked]>, Venkata Burle <[email-masked]>, Suhas Bennikal <[email-masked]>, Martin Lacey <[email-masked]>, [email-masked] <[email-masked]>, Vinay R Kumar <[email-masked]>, [email-masked] <[email-masked]>, [email-masked] <[email-masked]>, Turki Alghamdi <[email-masked]>, [email-masked] <[email-masked]>, Neha K <[email-masked]>, Sankar Thulasimani <[email-masked]>
Subject: Rejected refund transactions - 5 January 2022 ("Landmark KSA" and Landmark Apple Pay")
External email sender, please take precaution.
Dear Sankar/ Neha,

I hope you are doing well.

We have monitored the flow of MADA refund transactions in your accounts "Landmark KSA" and Landmark Apple Pay" and found that on 4 Jan 2022 the attached list of refund transactions failed.

Please let us know if you wish us to proceed with the manual refund process.

Awaiting your response on the same.

Best Regards,

Harsh Kothari
Senior Operation Analyst
Phone: UAE +971 4573 9800 (Option 2)

Email: [email-masked]<mailto:[email-masked]>

[Image removed by sender.]

Helping you do business better
#everyones_happy

564615:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<http://www.landmarkgroup.com>
564615:58665
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com